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3 years ago

I attempted to order a cap for an electric dental ...

I attempted to order a cap for an electric dental handpiece. The part costs about $20. Brassler refused to sell it saying that the handpiece required a $525 rebuild. I've had handpiece caps come off before, screwed them back on, and had no difficulty. Even if they were correct, they could have sold the part, then done the rebuild if it did not resolve the issue. This is clearly a case of price gouging. Had no problem obtaining the part from a different vendor. I will not do business with a company that has an obvious culture of deceit.