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State Farm: Bill Muttera

4.1ยท 12 reviews
Average ratingGreat
4.1/ 5

Based on 12 reviews

533%
442%
325%
20%
10%
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Questions about State Farm: Bill Muttera

Based on 12 reviews, listing data and website checks ยท updated yesterday

What is State Farm: Bill Muttera?

State Farm: Bill Muttera is an insurance agency located at 2910 Riverside Dr, Suite 101 in Susanville, California, serving as a State Farmยฎ agent for auto, home, and life insurance needs.

What specific insurance products and services are offered?

The agency offers a wide range of insurance products including auto, homeowners, condo, renters, personal articles, business, life, health, and pet insurance, alongside banking and investment services like annuities.

Which geographic areas are served?

The business serves customers primarily in Lassen and Plumas counties in California, including Susanville, Janesville, Milford, Herlong, Doyle, Eagle Lake, Almanor Lake, Westwood, Chester, and also provides services in the Reno, Nevada area.

How can a new customer start a quote?

To get started, customers can select an insurance product from the website, enter their ZIP code and state, and then request a quote to begin the personalized process.

What are the office hours and availability policies?

The agency operates on a 'call or text 24 hours a day' basis, with office hours available after hours by appointment, and encourages customers to stop by the office for assistance.

What is the current Trustburn rating and review count?

The Trustburn listing shows a 4.1 out of 5 rating based on 12 reviews, with a mix of 5-star, 4-star, and 3-star ratings reflecting high satisfaction among recent customers.

What do reviewers consistently praise about the service?

Reviewers frequently praise the agents for being knowledgeable, friendly, responsive, and helpful, noting that they make the insurance process smooth and easy.

What are the common themes in customer feedback?

Some reviewers mention that the agents are always available to answer questions and provide comprehensive coverage, while others note the professionalism and attention to detail during the switching process.

How does the agency handle California fire market changes?

The agency provides access to the CA Fair Plan for homeowners and other fire products due to recent changes in the California fire market, though some products may have limited availability.

What are the specific market conditions for fire products?

The website states that the NEVADA marketplace remains unchanged, and the agency is able to write homeowners and other fire products through the CA Fair Plan and Dover Bay as another access point.

How did the agency develop its expertise?

The agency has earned additional insurance designations over the years to assist policyholders with more complex life insurance needs, specifically mentioning the CLU and ChFC titles.

Who is the ideal customer for this agency?

The agency serves a diverse range of clients including families, businesses, and individuals in rural communities, offering tailored solutions for manufactured homes, farm ranch insurance, and small business needs.

What are the steps to complete a transaction?

The process involves selecting a product, entering location details, and requesting a quote, with the option to continue a saved quote or file a claim and send payments through the platform.

What is the core value proposition?

The agency emphasizes personalized service and making the insurance process easy, with agents described as friendly and knowledgeable by multiple reviewers.

Where is State Farm: Bill Muttera located?

State Farm: Bill Muttera is located at 2910 Riverside Dr, Ste 101, Susanville, California.

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About State Farm: Bill Muttera

Address: 2910 Riverside Dr, #101, Susanville, CA 96130, USA

Address
2910 Riverside Dr, Ste 101
Categories
Insurance