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Questions about State Farm: Bill Muttera

Based on 12 reviews, listing data and website checks · updated yesterday

What is State Farm: Bill Muttera?

State Farm: Bill Muttera is an insurance agency located at 2910 Riverside Dr, Suite 101 in Susanville, California, serving as a State Farm® agent for auto, home, and life insurance needs.

What specific insurance products and services are offered?

The agency offers a wide range of insurance products including auto, homeowners, condo, renters, personal articles, business, life, health, and pet insurance, alongside banking and investment services like annuities.

Which geographic areas are served?

The business serves customers primarily in Lassen and Plumas counties in California, including Susanville, Janesville, Milford, Herlong, Doyle, Eagle Lake, Almanor Lake, Westwood, Chester, and also provides services in the Reno, Nevada area.

How can a new customer start a quote?

To get started, customers can select an insurance product from the website, enter their ZIP code and state, and then request a quote to begin the personalized process.

What are the office hours and availability policies?

The agency operates on a 'call or text 24 hours a day' basis, with office hours available after hours by appointment, and encourages customers to stop by the office for assistance.

What is the current Trustburn rating and review count?

The Trustburn listing shows a 4.1 out of 5 rating based on 12 reviews, with a mix of 5-star, 4-star, and 3-star ratings reflecting high satisfaction among recent customers.

What do reviewers consistently praise about the service?

Reviewers frequently praise the agents for being knowledgeable, friendly, responsive, and helpful, noting that they make the insurance process smooth and easy.

What are the common themes in customer feedback?

Some reviewers mention that the agents are always available to answer questions and provide comprehensive coverage, while others note the professionalism and attention to detail during the switching process.

How does the agency handle California fire market changes?

The agency provides access to the CA Fair Plan for homeowners and other fire products due to recent changes in the California fire market, though some products may have limited availability.

What are the specific market conditions for fire products?

The website states that the NEVADA marketplace remains unchanged, and the agency is able to write homeowners and other fire products through the CA Fair Plan and Dover Bay as another access point.

How did the agency develop its expertise?

The agency has earned additional insurance designations over the years to assist policyholders with more complex life insurance needs, specifically mentioning the CLU and ChFC titles.

Who is the ideal customer for this agency?

The agency serves a diverse range of clients including families, businesses, and individuals in rural communities, offering tailored solutions for manufactured homes, farm ranch insurance, and small business needs.

What are the steps to complete a transaction?

The process involves selecting a product, entering location details, and requesting a quote, with the option to continue a saved quote or file a claim and send payments through the platform.

What is the core value proposition?

The agency emphasizes personalized service and making the insurance process easy, with agents described as friendly and knowledgeable by multiple reviewers.

Where is State Farm: Bill Muttera located?

State Farm: Bill Muttera is located at 2910 Riverside Dr, Ste 101, Susanville, California.

Based on reviews, listing data and the company's website. Verify anything important with the company directly.

Celia Jaureguy
Reviews 1

I recently switched my insurance to Bill Muttera and I have been extremely satisfied with their service. The team is professional, knowledgeable, and always available to answer any questions I have. I would definitely recommend them to others.

Motohiko Tokuriki
Reviews 1

I recently became a customer of Bill Muttera and have been impressed with their level of service. The insurance options they provided were exactly what I needed and the agents were attentive and helpful throughout the whole process.

Roberta Degener
Reviews 1

I have been a customer of State Farm: Bill Muttera for many years and I can confidently say that they provide great service. The agents are always helpful and make sure that all my insurance needs are taken care of. I highly recommend them!

Rebecca Slattery
Reviews 1

I recently switched to Bill Muttera for my insurance needs and I have been impressed with their professionalism and attention to detail. The agents were friendly and explained everything clearly. I would definitely recommend them.

Debbie Coon
Reviews 1

State Farm: Bill Muttera is a reliable company that offers excellent insurance coverage. Their agents are knowledgeable and always willing to assist with any concerns or questions. I appreciate their professionalism and would recommend them.

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About State Farm: Bill Muttera

Address: 2910 Riverside Dr, #101, Susanville, CA 96130, USA

Address
2910 Riverside Dr, Ste 101
Categories
Insurance