Bestop, Inc.

Company highly committed to its policies and principles

Crystal Dennis is a great customer service so glad i got to talk with her got me fixed up
thank you so much

$700 for a top that leaks. Foam seals fell off after a week. Leaked before that though. Very poor quality. Read tons of bad reviews before my purchase but I assumed people installed wrong. Nope, master mechanic here and mine leaks!!

Finally got a Bestop for my Chevy Colorado. Easy to install and collapse if needed. There was an issue with the delivery service as there was slight damage. Contacted Bestop and worked with Adam and everything was taken care of quickly and I appreciated the constant communication, so I always felt in the loop. Would recommend Bestop to any and everyone whose needs are inclined to their products.

I was moving my NX Glide to another 2dr jeep and needed parts to do so. I contacted my local distributor in Canada and they recommended that I contact Bestop directly. I called and talked to Matt. He helped me identify the parts needed and arranged to have them sent up to Canada. Excellent product and even better customer service! Thank you Matt.

Bestop Supertop for my 2017 F-150 pick up truck was an awesome purchase.

My canvas top works well, and looks good.

I wanted the accessibility of a cap with the ability to fold my cover down as needed. Supertop answered my needs.

I needed help from customer service after my install. The folks at Bestop worked to cater my needs. I am confident they will do the same to ensure your trust as a consumer.

Bought a top for a tj through them... The rear drivers side window warped heavily and the factory rivits on the frame were popped out. It's been months and still cannot get the issue resolved. Customer service isn't good at all.

Service was outstanding. Warehouse is cleaner than my home. All the employees treat customers like family

Bought a replacement top that never fit correctly, ended up tearing a zipper three years after purchase which is one year past the warranty. They helped me on the price but didn't replace it, kind of bummed

I have been dealing with William at Bestop and he has been absolutely amazing! I needed to prefer parts because I am a bonehead and he was so helpful. Not only a high quality product but also high quality people working there.

Colorado hail storm blew out the rear plastic window on my TrekTop NX. I called up Bestop to order a replacement, and Erica in customer service was absolutely fantastic! While she told me that delivery of the new replacement piece could take as long as 4 weeks (they are built to order), the piece arrived in 4 days! They make a very high-quality product and stand behind it with excellent service. Will do business with them more in the future!

Early April I order 3 items (wind jammer, dust cover and tailgate bar). Besttop said the wind jammer and dust cover were delayed till the end of April. I reach out the beginning of May and they said it ll go out at the end of the week. After not receiving anything I reach out the middle of May and they said the same thing, end of week. This week (early June) as they stopped returning emails so I called and they told me they never went out (obviously) and it s likely going to be August? Wont be ordering from them again!!

I bought a Supertop NX Soft Top for my Wrangler in August of 2020. I had the equipment installed for less than 6 months when the entire back windshield cracked. When I reached out to customer service, they told me that cold weather cracks More

I spent $800 on a Bestop for my Toyota Tacoma. With the 1st cold weather of the year, the back window cracked in half with barely a touch. I barely had the top installed for for 90 days. When I called Bestop, they would not replace the window and the service people were rude.

The receivers here are fast and friendly if you have a chance check out the breast cancer awareness Jeep it's awesome

My husband and I have never experienced such great customer service with any other company. High quality and amazing beyond expectations customer service makes us loyal customers! Thank you so much

Marc S. from customer service, Thank you for your quick assistance and help with getting me the part i needed, excellent customer service provided. arrived in the mail today and was exactly the item i was after. thanks again.

Friendly, knowledgeable, and extremely enthusiastic Jeep lovers!

I work here and absolutely love it. Everyone is friendly and our customer service is top notch!

worst customer service ever. products are not up to par. there are better automated running boards out there.

So far completely dissatisfied with my purchase that I have yet to receive, it is on the way. Totally pumped for my SUNRIDER!
Here's the issue; during the checkout process I didn't realize I missed adding the promo code "SPRINGINTOBESTOP" to get a free $15 Lite Brite HOODY, okay you can call me stoned or stupid IDC. I emailed Bestop minutes after placing my order on a Sunday to see if customer service could cancel the order or update my order to get the promo code used. I've purchased a Bestop Sunrider for $799. Immediately the Customer service rep was so rude asking me over and over like a smart *** where I sent my email.... I retraced my emails to find the email, she then said, "you should of received an email verification to my email from Bestop" ..... I did not. She wasn't happy that I said that she replied "you check spam", yes..... After finding my SENT email and explaining the above situation she puts me on hold, she comes back and says that the order has already shipped. SHIPPING earned their 1 start for that! Great job shopping department!...... She then says to get the $15 HOODY with the promo I need to refuse my Bestop delivery, wait for the return to be delivered, pay a restocking fee, and then, I'll need to order again. WTH! Not that big of a deal right? No it's not for me. Being a business owner I'd simply send a hoody out. Nope, Bestop must make it the worst process and worst customer service experience ever. Seriously Bestop? Over a lousy $15! So, here's your 1 star for fast shipping, and 4 stars cost you $15. Second I'll go on over to Lite Brite and buy 2 products maybe even 3 off of them. Why? Because they rock! #litebrite

I'll re-review my review soon as I get some time with my Sunrider.

June 17, 2019 Re-Review.
Bestop did end up sending me a hoodie and a T-shirt which is appreciated. I'm re-reviewing the Sunrider top after a near month of use.

Overall I'm completely satisfied with the product and their attempt to make things right for a rouge employee customer service issue.
The top is amazing, easy to clean, looks great, it's quiet and super dope! It turns heads that's for sure. I have the Jeep dealer loving it as well.

My rating went from a 1 star to a 4 star because of this excellent quality product. I just wish that customer service rep was reprimanded for their poor treatment towards a customer, then I'd give a full 5 star to Bestop.

Best customer service and products. I'm running the nx glide and love it. Also have the rough rider tray in the back. I lost the parts to attach it, but when my husband called to but replacement parts, they sent them for free! Very impressed at how painless the whole process was.

Best customer service and quality product. If you're looking for soft tops and accessories that are lasting, well designed and backed up with quality, Bestop is the way to go.