Ben Moves Brisbane

Ben Moves Brisbane is a family-owned removalist company based in Brisbane, Australia. They specialize in home, office, and business relocations, offering packing, unpacking, and storage services. The business operates from a single depot located at 2/24 Eagleview Place, Eagle Farm, and serves clients across the greater Brisbane area and surrounding suburbs.

The company charges by the hour rather than a fixed flat rate. Hourly moves are billed in 15-minute increments after a quoted minimum, and the final cost depends on the actual time taken for the job. Travel time from their Eagle Farm depot to the pickup and back is included in the rate, though heavy lifts or tolls may attract extra charges as outlined in the written quote.

They operate from their Eagle Farm depot and service a wide range of suburbs including Ascot, Hamilton, Clayfield, New Farm, Teneriffe, Fortitude Valley, Bulimba, Coorparoo, Windsor, Kedron, Stafford, Mt Gravatt, and Indooroopilly. They also handle specific routes such as Brisbane to Gold Coast, Brisbane to Sunshine Coast, and interstate moves.

Customers can purchase boxes, packing paper, tape, and covers from their Box Shop, with free delivery on orders over $200. The team can assist with dismantling and reassembling furniture like beds and desks, as well as moving heavy items such as pianos and pool tables if requested in advance.

Clients are encouraged to provide an inventory, photos, and access details before booking to allow the team to plan the right truck and crew size. If the size of the load or access is uncertain, customers can request an assessment prior to the move to avoid surprises on moving day.

The team is available Monday through Friday from 7:00 am to 5:00 pm, and on Saturdays from 7:00 am to 12:00 pm. Sunday is closed, and they can be reached via phone at 0403 153 331 or email at sales@benmovesbrisbane.com during these times.

Each truck is equipped with removal pads, trolleys, tie-downs, tools, a ladder, and furniture dollies to ensure safe handling of belongings. The company also offers packing and unpacking assistance to prepare items before the truck arrives and to settle clients into their new homes afterward.

For apartment relocations, they advise clients to check with building managers regarding lift reservations and loading dock bookings. Customers should include details about truck height limits, stairs, and the distance from the loading area to their door in the initial quote request so the team can plan accordingly.

Ben Moves Brisbane has been operating since 2019, with the founder bringing 25 years of experience to the industry. The business has helped over 20,000 clients and continues to be run by the founding family, emphasizing personal care and clear communication.

If a customer's plans change, they are advised to contact the team as soon as possible. By providing the booking details and a preferred alternative date, the team can discuss availability and any conditions that apply to rescheduling the move.

Travel time covers the journey from the selected depot to the pickup address and the return trip after delivery. While Google Maps estimates are used for planning, the team acknowledges that traffic and conditions on the day can affect the actual time required.

Clients should arrange for themselves or a representative to be available to discuss access, identify specific items, and explain where belongings should be placed upon delivery. This ensures the move proceeds smoothly and all items are accounted for correctly.

Some reviewers highlight the importance of clear written quotes and the flexibility of the hourly rate model. Others appreciate the family-owned approach and the ability to communicate directly with the team to address specific move needs.

If move-out and move-in dates do not align, the company offers storage solutions at their Eagle Farm depot. They can discuss collection, storage, and delivery together to help clients plan the gap between homes effectively.

For items like pianos and pool tables, customers must provide photos, dimensions, and weight where known before booking. This information helps the team plan the necessary equipment and any additional costs associated with moving these specialized items.