I had such a bad experience here that I may leave Apple for good. I own almost the entire apple product line: MacBook Pro Retina, Iphone 5, iPod Shuffle, iPad, and AppleTV. I went in to get my iPhone 5 checked because the battery has been dying at high percentage levels (between 35-55%). I set a gen...
Gigantic Apple store with lots of toys to play with, although I did have a problem finding someone to answer some questions I had on an iPad for my wife. Even when I did get someone, it was like they were eager to rush off to the next person as soon as they said hello.
I am NOT an Apple fan generally...but this stores ROCKS! And of course, help is everywhere...
A lot of people give the Apple stores flack when they don't get what they want. I've found this store to be pretty helpful overall. However, its in a very busy area so be ready for a longer than average wait time.
These are all standard and crammed full of customers that want to spend lots of money. They'll help you with any product you've bought and either repair or replace it. Such as iPhone or MacBook. You need to remember that it's best to make an appointment unless you're buying new product. Too many cu...
I have to wait 30 minutes to buy gift cards. Horrible experience!!!!!
I made an appointment to fix my cracked iphone screen. I walked in and it took 30 minutes before someone could assist me. The guy I talked to was very nice and informative. He said that if they were not going to be able to fix the screen, I could get a new phone for 270$ give or take. I said I didn'...
Very large Apple store with plenty of employees to help you out.
Smooth experience, friendly and knowledgeable staff. Highly recommend
I didn't get service at the Apple store but I do admire the location, attention to detail, the trees and the big screen. One employee told us that sometimes singers and songwriters come to preform and the genius bar gets closed down. He mentioned you can look online and see the store's events on the...
Fast and effective service. Polite attendant, speaks Spanish.
Customer service is horrible here and typically it's amazing anywhere else. If you need to use your apple care, I highly recommend going to another Apple Store as they wont be very helpful here. They're overly by the book, unfriendly, and the lines are horrible. I think they have since changed over ...
Absolutely terrible. This location won't allow you to calling to the actual store just to ask a simple question and when you do arrive they are completely incompetent and unable to help. They claim they never heard of common issues with a certain model ,iPhone the 6+. I would never recommend this st...
Store is closed but the workers were making preparations to reopen and were very friendly and informative.
Great store. Excellent attendants! They really know the products and specifications. But I went there to change my iPhone battery and they were too slow to allow me to do this. 20 days exactly. I was travelling and had few days to do this. Came back to my country without the change. :-(
Ryan, supervisor helped me with instructions on phone with my MACPRO to reset it. I couldn't get in for appointment after trying for a few days. Thanks a whole bunch....
A beautiful new space designed like an airport hangar with a glass roof.
I'll definitely not buy any Apple products. My iPad screen is partly irresponsive and I came for repair. The employees here are VERY RUDE!!! They rejected to warrant my iPad because of some tiny deformation on the enclosure. When I complained to the manager, he said "You can say anything you like"....
Amazing customer service!!! Everytime I stop here to pickup an item or get help with one, I always leave happy and impressed.
BTW all of the bad reviews by the anti-Apple zealots and Google sheep are hilarious. You guys are pathetic!
Very friendly atmosphere you expect alot of beutifull lights, a place to eat on a restaurant.
I sent my computer in for repair and it was not broken but just needed a new batter. First, they broke the trackpad. Then, they wiped the entire computer. Basically, their service center took my computer which was not broken, and broke it.
Don't waste any of your time going to the "genius bar." Instead of geniuses, you'll be "helped" by pimple-faced snotty kids who don't know much about computers. I made an appointment online, and they called my name ten minutes late despite the fact that there were probably more "geniuses" than custo...
Nice big store and very well organized. Typical Apple store setup.
Excellent knowledgeable staff. Even though the crush of customers can be a lot, I've never encountered less than a good experience. Product support is as good as it gets. Santa Monica has a number of multi-story garages very close by that offer two hours free parking, so parking isn't an issue.
I was told to leave! Currently a PC user so wanted to get deep into the Mac OS and determine it was correct for me. I asked a few, what I thought were simple questions about the capabilities of iPhoto for which the helper didn't know the answers. Can't blame him for not knowing everything, but I tho...
Crowded place, no a/c and I think that s the reason that staff are very nervous and not helpful
Frustrating. Sales personnel were not helpful and when promised that a Store Manager would call me back before the end of the day (because the manager couldn't be found...at 9:30am...um really!?. Never got a call back.
some workers here are cool but some of them are creeps I would not suggest buying your Apple products here !
You know they closed store for a little while to try to make it even better than before but it's a blinking awesome already. Amazingly enough it's even better just an awesome Apple Store and a beautiful place. don't go to any other Apple Store Git here
Incredible service is a ton of room to check ...
Typical apple store with all the typical apple gear you can imagine. Nothing exciting here.
Great service! Don't mind waiting a few minutes. They text you when ready if you check in. So you can go outside and watch the street performers.
Many employees to assist you. Wifi. and not in a variety of products.
Good Salon Apple salon employees work with potential buyers to the last. They will demonstrate all the capabilities of the equipment, advise which equipment is better to purchase for what purposes. All colors and models are available, without waiting for an order. If you still are not lucky and ther...
Many display machine Taiwan, can properly experience a variety of products, customer service staff will not bother about any time, is a great sample shop
Fancy, as expected, Crowded. The repairs , or even to talk to the geniuses takes to long.
Crazy, overcrowded and loud. Why did they turn this place into an echo chamber? I like that somebody sees you as you walk in.
I stopped by only because I needed a place to recharge my phone. Staff were more than happy to accommodate.
Been on hold for 20 minutes and counting.... haven't spoken to a single person yet. Probably the same as simply going there to wait (at least I can drink a glass of wine while waiting here on the phone... makes it somewhat tolerable!).
It's 40 minutes later... I hung up, but feeling no pain :)
Really good service. Friendly and nice, but not pushy.
I recommend you guys please don't go that store
I went to that store because my iphone 5S was having some problem so i reached them they gave me a new Iphone that was even worse than the previous one.i just hated to use my iphone 5S.
service is also too bad they don't care about the customers and ...
Some Costumer service staffs were not patient, some were pretty nice. They need some kinda of service quality assurance program.
Visiting LA my laptop died. In desperation I took it to the store without an appointment. The place was mobbed not I was told I could see a genius in a half hour. It was almost an hour before I got the call but that was OK, I would have waited all day. A genius spend almost two hours with me running...
By far the best Apple store. The staff were extremely helpful and kind. The wait was long but the people who work there made up for that.
typical Apple store with good layout and helpful service as well as excellent options for products
It's one of the bigger apple shops on the westside!
This is a great Apple location. It is well staffed and they are very knowledgeable.
I ve made an appointment here for an XS screen replacement a week prior and I drove two hours one way to just find out that they had no replacement screens in stock. An entire Saturday wasted. What s the point of AppleCare Plus if it cannot fulfill it s promise? And why schedule me for a repair appo...
This Apple Store has a great aesthetic, with greenery all around. The workers here are friendly and knowledgeable. It's a very spacious store, although sometimes it gets crowded.
I ve always loved Apple customer service, but I had an unacceptable experience at this store.
I came in while on vacation several hours before my flight home because of a sudden issue with my phone. I explained my situation and asked if they could help me figure out the problem and potential cost...
It's an Apple Store, so it has everything you would expect, but it's always so crowded! Expect long waits, even with the crazy amount of employees. If you have a genius bar appointment, expect to wait at least 20 minutes after your scheduled time.
There's a covid precaution line in front of the store that's super reassuring.
Called to make an appointment for simple repair, dealing with apple crew member Jay or so he said his names was, it was like being in bad C movie and the apple employee was a used car salesmen from the 1970 s, you should buy a brand new phone and not sink money into your old phone!
Jay I ve been...
Gorgeous & overwhelming. Conclusion - need mooore money!
Finally completed renovations and reopened. Very clean, adequately staffed, and delivers the typical Apple store experience.
Depending on who may help you, your experience will vary. The young lady who helped me was not as knowledgeable as I would have liked so it was difficult to get my more complex questions answered. I was surprised because usually Apple hires very competent team members.
They recently renovated there, it is a beautiful place.
I went to have my battery replaced and the technician ran diagnostics and told me it was still in very good shape, and recommended to wait until later in the year since the replacement program runs into December...he showed me ways to keep it from draining so quickly. I have consistently found that ...
The worst company known to man. My phone has somehow lost all service. Their solution is to give me a downgraded phone. Without any storage space. While they send in my phone. What a joke.
A store really good for display but BAD customer service! Employee who just helped me told me to wait for him but never come back. I will need to find him by myself otherwise I need to get myself into a waiting list again. Bad experience.
Apple has a issue that they are not compatible with anything without it costing you alot. And quality is not there priority over sales. Because my wife and daughter seem to have to always get a new headset or charger cord because they break
Just wait until all the reviews comes flooding in with hate comments. YOU are the new Keemstar.
Amazing apple store, it's like a giant high tech room. Very very high ceilings and lots of apple people to help.