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Baskin Robbins

4.3· 87 reviews
Average ratingGreat
4.3/ 5

Based on 87 reviews

562%
423%
37%
21%
17%
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What reviewers say about Baskin Robbins

Generated with AI from 87 reviews on Trustburn · updated 33 days ago

Customers generally describe the ice cream as good, awesome, and delicious, with some praising the friendly service and quick turnaround times. Others have noted specific positive experiences with items like the banana Royale, while a few mentioned that the service can be slow when the store is busy.
What does Baskin Robbins do?

Baskin Robbins is the world’s largest chain of ice cream specialty shops that creates and markets innovative, premium ice cream, specialty frozen desserts, and beverages. Founded in 1945, the company operates nearly 7,300 retail shops in nearly 50 countries and is headquartered in Canton, Mass.

Are there any complaints about Baskin Robbins?

The critical reviewers wrote that the company has issues with cleanliness, such as dried ice cream on tables, and poor service, including rude staff and running out of flavors. They also noted complaints about expensive and old cakes, as well as a policy of charging customers for eating inside.

AI-generated from reviews on this page. Verify anything important with the company directly.

Crystal Gonz
Reviews 1

For me this place is like heaven. I love ice cream and the best place for ice cream cravings. The variety in flavor they offer is, well we don't have enough time to get into that. And if you're not sure what flavor you'd like to order. They will give you a sample to help you make up your mind.

Lily Tbernal
Reviews 1

If you ever need a custom
ice cream cake this is the place to come, (take a pic with you to show exactly what you want ) I always get all cakes here, the ladies are so nice and patient best customer service! And they are not that expensive and so delicious! The ice cream it s really good too. It s always a little bit crowded so go in with time. 10/10

Jose Contreras Flores
Reviews 1

Clean building. Tasty ice cream. Unorganized staff. The issue this night was no dedicated cashier. 3 employees taking orders from over 15 people. Then trying to get them all cashed out at the same time. Needless unnecessary wait. Massive confussion all around.

Krystal Mejia
Reviews 1

I'm giving this 1 star. Every time my husband goes on a ice cream run, from Coachella to La Quinta they always do this. I can go down the street to get Thrifty ice cream, pay less for it to be full. But growing up its like traditional, Baskin Robbins. Also when my husband asks for hot fudge they always give him a hard time, and we don't mind paying for it. But, it's getting annoying I'm just throwing money and not getting it filled. Don't get the Hand Pack ice cream, they always do this!!!!

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About Baskin Robbins

Named the top ice cream and frozen dessert franchise in the United States by Entrepreneur magazine’s 35th annual Franchise 500® ranking, Baskin-Robbins is the world’s largest chain of ice cream specialty shops. Baskin-Robbins creates and markets innovative, premium ice cream, specialty frozen desserts and beverages, providing quality and value to consumers at nearly 7,300 retail shops in nearly 50 countries. Baskin-Robbins was founded in 1945 by two ice cream enthusiasts whose passion led to the creation of more than 1,000 ice cream flavors and a wide variety of delicious treats. Headquartered in Canton, Mass., Baskin-Robbins is part of the Dunkin' Brands Group, Inc. (Nasdaq: DNKN) family of companies.