We worked with both Rich Excel and Carlos Amador, mostly Rich, and both were extremely helpful and very personable. Everyone at the dealership we met were very nice as well. Good experience.
Went and had a oil change for my 2015 Camaro LS2 and was told it would be an hour and it was. Great service and they reattached a glow light that was hanging down and I didnt expect it. Thanks!!!
Very nice staff. Did not have to wait when I came in for service, my appointment time was met with fast service.
I came in for a car, said what I was looking for, gave a set price, and left out almost exactly in that range. Thanks Adam, ask for him!!! Believe me!
Was forced to bring my car in two different occasions. Was forced to pay 4 diagnostic fees when the obvious issues wasnt fixed. To add insult to injury, I received an additional fee 5 months later for a loaner car. I dont ever write reviews, but my experience with this dealership called for it.
Rude. Have been fighting for some time over slipping trans. On brand new car. They are programmed to admit no fault and say there is nothing wrong. Buy Ford stronger union no two tier wage to build cars.
Adam helped us get our dream car! He was kind and made us feel right at home. Auburn Chevrolet made the purchase of our new car stress-free. We walked away with a new friendship. Thanks Adam!
Recently purchased a 2019 Chevrolet Silverado 1500 from
Auburn Chevrolet, to use as a tow vehicle for a travel trailer. Two sales representatives worked closely with me to explore possible options and to locate a truck with essential options and within budget. They stayed with me throuhout the pr...
Never buy from Auburn Chevy. They sold my grandmother a 06 Chevy 1500 and it has been nothing but problems and they took advantage of and olderly lady sold her the car more for 14$ more than what it was worth. Horrible people when I called to complain the finance guy was nothing but rude and full of...
So I got a car this past June because Cody McElligott was able to help me get financed for a new 2018 Chevy Malibu. So when he became a sales person I was more than happy to work with him again. Cody was excellent. Not only did he get my in a 2nd 2018 Chevy Malibu but he went the extra mile to ma...
I just left there for an oil change .it was my first time at this location. $67 for an oil change is the most I have ever spent in my life. She had the nerve to say I saved $20 with the coupon. Just driving an equinox not a BMW or anything. Iw ouks never take my car here again. Any other Chevy deale...
I had an overall terrible experience at this Auburn dealership that I regret purchasing my new car here. The only reason it has a 3 star is because I would highly recommend Mr. Hashmi from the sales department who truly exemplifies customer service. He is not a good salesperson but an OUTSTANDING sa...
Best prices, very helpful team, great service!
Always professional and friendly
Customer services is literally AMAZING! They care about helping their clients and making sure when you, they have done their best.
I came in it test drive a few trucks and fell in love with a nice 2014 silverado. Michelle Smith was as non pressuring as it gets while showing different vehicle options to us. I made a deal with the sales manager Todd for a few items to be swapped from another truck that ended up selling before t...
This was my first experience with Auburn Chevrolet. I purchased my vehicle in Enumclaw at Art Gamblin motors, but live in Kent, so I needed to find a dealership to service my certified pre-owned 2015 Chevy Traverse so that I could take advantage of the complimentary warranty maintenance. On the map ...
My wife and I came in today to see if we can trade in our vehicle after we had it hit by an uninsured motorist and Fred Dearing who works there helped not only to get us a brand new car but took the time to make sure we left happy and satisfied. Thank you Auburn Chevrolet.
LOVE LOVE LOVE! Went it to look at a used car and had great support from Rich aka RICHY RICH. He was extremely helpful and managed to make the car buying experience pretty fun. 10/10 would recommend giving him a call to look at a used car there!
Very satisfied!! The car's salesman (christopher) was also very friendly not pushy and helpful. I love the vehicle I bought thank you.
I was very discouraged with my truck issues, but Dane went above and beyond to make me feel confident that everything will be fine.
Took my vehicle in to get serviced and Dane was such a great person to work with. He made sure my car was thoroughly checked and gave it back to us in a timely manner with the problem 100% resolved! Thank you Dane and thank you to the technician who worked on our car! I ll definitely return to aubur...
Adam Williams really helped me with the buying process. Hes professional, honest and wants to help you out with the best option possible. I would recommend him 10/10 times.
Service was not good at all. Took my vehicle in because lights were coming on, told them that the vehicle needs to be driven for awhile before they come on. They told me that they tried driving it around but somehow the odometer didn't move at all. Tried to charge me over $300 to change the batte...
Everyone was really nice and made me feel like I was important and I didn t feel rushed
The last car I had, I bought from here and they said they would put new windshield wipers on the car for me, they never did. When I went in to bring it up they fought me on it.
They also acted like they weren't going to pay off my trade in even though that was in the paperwork. I found out a mo...
Had an amazing experience with the dealership. Adam was a great salesman. He was great help. I would definitely go back to buy another vehicle.
Sales Consultant was very helpful when we walked in to inquire on a used 2015 Equinox. Was also able to test drive with no issues and no pressure to put a deposit on the vehicle after. Very good customer service! Thank you Faiz Hashmi for giving us a pleasant experience!
Really amazing customer service from Dane. What I truly appreciate is a Service Tech who communicates needed repairs every step of the way and works together with you as a team to insure critical needs of the vehicle are met first with the "nice to haves" second. Dane went over each detail with me...
Horrible mechanics they replaced my turbo an head gasket. I didn't make it off the lot before my turbo sounded blown again well I took right back in an didn't tighten some thing down I forget what. Well a year on the date they say I have a blown engine due to a coolant line to the turbo leaking an f...
My 2014 Chevrolet Cruze has had nothing but major problems all throughout the year of 2018. However, thanks to Matt Carreno, Auburn Chevrolet service advisor & the rest of the team, they've worked very hard to get my vehicle back to normal running standards. My experience there was for sure, the bes...
Service was excellent. They even washed the vehicle before we picked it up.
Jessica, Matt, and Gypsy in the Service Department are some of my favorite people ever. They are prompt, professional, and friendly. Any store would greatly benefit from having them on their team. You guys rock!
Bought a beautiful car with the platinum package warranty from these people... Two weeks later the check engine light was on... I was VERY upset... Then they told me they couldn't me because I should go to one of their sister stores instead... I go to the sister store in Tacoma (Tacoma keep dodge de...
Great dealership. Frank Ortiz was great to work with.
Cody was AMAZING he worked very hard to make my Dreams happen no pressure he went ABOVE and BEYOND Thank you SO MUCH Auburn Chevrolet!!!
Everyone here from sales to service is extremely helpful and friendly. I couldn t ask for a better experience and will continue to do business with them anytime I need a vehicle, service or factory parts.
Faiz sold me a truck and his service and follow up where top notch. I flew in from out of state to pick up the truck, he had it ready to go the second I got there and answered all my questions. Definitely went the extra mile. I would highly recommend buying a vehicle from Faiz any day of the week...
Great service.
Went out of their way to make this a pleasant experience
A wonderful experience with Stephen! Very satisfied!
Great friendly people in parts department. I will go back
Great staff, and Service always goes above and beyond. Even oil changes end with a beautiful hand-wash!
It was great that the service rep told me how many free oil changes I had left.
The communication was also great as they kept me up to date on the status of my repairs.
I'm not local, but used this service department after my car broke down in Mount Rainier National Park. One of the sales associates threatened to call the police on my tow truck driver and ended up costing me several hundred dollars. So, unfortunately, I did not have a great experience.
Even thou...
Both Tom and Tony were exceptional throughout this service. Tony took a test drive with me and noticed the complaint and got back to me the same day with a GM TSB and had to order a part. Tom kept me informed during the ordering and arranged a loaner while it was being worked on. Even though it t...
Matt C in their service department was absolutely phenomenal, his customer service was the best I've ever had in any car shop. He was very knowledgeable, kind and professional, I would highly recommend to anyone who needs help. He very clearly laid out all my options and was able to dumb it down eno...
I had a great experience buying & trading in my Mazda 6 for the Camaro. I knew when I test drove the car I would be leaving with it! Michelle, my sales gal was wonderful. Was so surprised to see a woman help me! She was amazing. I wanted a sunroof put in & throughout that process she always respon...
Went there for my $5000.00 prize. Surprise, Surprise! I won some cheap ear buds......
If you want a good value for your car never trade it here. They took my 2015 traverse ltz for 28k and selling it for 36k.They said its hard to sell my car because its color is gold. I bought it from them brand new a year back for 41k. 8k profit from a regular customer. Its all my loss. Who will do t...
Bought my car here. Have had a great experience in both their services center and body shop.
Had a great experience at Auburn Chevrolet. Chris Cox was my salesman and he was awesome. Found me the right truck for my price. Stuck with until he got my payment where it needed to be. He's also a proud veteran. I'll definitely be doing all of my car business with Auburn Chev and Chris Cox.
Purchased a used Toyota Corolla on 5/21/16. Our Sales person was Brent. Our experience was very nice and we would definitely recommend Auburn Chevrolet to friends or family looking to purchase a new or newer-used car. We knew what we wanted before we came in, knew the trade-in value of our vehicle a...
Come see Adam Williams if you need anything. Great guy!! Very knowledgeable and ready to help out.
I highly recommend this dealership. I felt I received excellent customer service and post sale support. The staff was very friendly and knowledgeable and the dealership environment was clean and inviting. The sales staff are low pressure and comfortable to deal with. They answered all my questions a...
I absolutely love this place. As far as the service department goes I don't think it can get much better.
I bought my second Sonic from Auburn Chevrolet today and I couldn t be happier. Both times I have been assisted by salesman Faiz Hashmi and I can t recommend him more highly. Faiz is ever patient, helpful beyond compare, and to me represents the gold standard of customer service.
I am a fan of the ...
I had an excellent experience at this dealership. Rory was very helpful and worked with our Kia Optima trade in for a Chevy Malibu and was willing to meet our needs. Also, Austin was very helpful/knowledgable and his sense of humor was highly appreciated and made the experience more enjoyable. Overa...
Logan and Todd took care of me and gave me a great deal on a great car. I recommend this place to anyone who s looking for people who generally care about your wants and needs!
"I'm not going to do business with you because I know I'm going to receive a bad review from you. I'd rather cut my losses than deal with you" - Sales manager when I called after leaving the dealership asking why they didn't honor the price and why they wasted two hours of my time. Not to mention, ...
I bought a car and they told me that they were going to do the oil change for free and they counted the times they did it for free, then they started charging me and that is why I do not recommend this Dieler and that the car was zero Miles
I bought my 2016 Impala LTZ new at Auburn Chevy. They are the only place that has serviced my car. They even wash my car, rotate my tires, had fresh coffee , at a price that is in line or lower than the quick change shops.
For being a first time car buyer, I felt very much at ease working with John Helland to reach an ideal purchase agreement on my used Chevy Cruze. All of the individuals that I encountered at Auburn Chevrolet seem to be trustworthy, and genuinely interested in achieving top notch customer satisfactio...
This is the third trip to the body shop for this car since 2009. Jose and his crew once again did an outstanding job with the bodywork and paint. Their level of expertise and craftmanship is A+++ in all areas. Special thanks to Casey for securing alternate transportation while my car was in the shop...
Faiz was extremely helpful and understanding. He made the process very easy and simple. I put it Faiz in a difficult position, but at no time did I feel any resentment or pressure from him. I feel that I was treated as a valuable customer.
One guy was friendly the other main guy was not very helpful. My car I got a year ago started having problems and there really is nothing they can do so they say.
We were promised by the salesman, Fred that there was a tow package. He stated it was behind the bumper. When we signed the papers he stated that he would make sure that the car was clean and that the tow package was on there. I had our young infant with us and my disabled husband was struggling tha...
I WALKED AWAY FROM HERE WITH MY FIRST CAR AND MAAAAAAAAN IM SO HAPPY . Okay sooo I didn t walk in alone but I could ve because that s how comfortable I felt working with Chris Cox and his team . If you re looking to buy a car give Chris a call !
Super nice people get your next car or truck here ask for Brent!
I do hope the hard workers Are respected and valued !! They really do some damage on there bodies to fix auto body's
Now Folks you must go here and get your next vehicle. They helped this family from Montana. Stranded when our 2011 Silverado dropped it's transmission. 5200+ tax to replace it. They got us into a 2017 Silverado. With better interest rate. THANK YOU VERY MUCH. GOD BLESS YOU ALL.
Ordered parts for my car. Two months later they had still contacted me. I visited in person onluly find out tgey had the parts waiting during that entire time on a shelf with my name on it but nobody contacted me. Went back for service and installation and now there are notes saying they called me ...
I had an oil change appt they were done quick and everything else looked good
I have brought my car in for service at this dealership a couple of times, but I had bad experiences both times. The first time, I had a leak that I needed them to check out, and Gypsi suggested that I just leave without having them look at it because the check engine light wasn't on at the time tha...
Never come here!! Came in to get a diagnosis of a check engine light for an emissions test and they had me sit there for 4 hours. The guy next to me had been there since 8 am. They even had the nerve to take an hour lunch from 12-1 with people still waiting for minor things. At the end they made me ...
Buyer beware. They play the numbers game. Its amazing how a vehicle appreciates $2000 from the sales person's desk to the finance office. Then $4000 in extras is added on to their "best" deal!
We have purchased our third vehicle from Fred Dearing at Auburn Chevrolet. Great salesmanship, no pressure and he has been there for years. If your looking for a Chevy go see Fred.
I am so dissapointed. I was called constantly by these guys. When I was ready I gave them my info to run my credit and ....nothing. I have emailed and called and have heard nothing back at all. It makes me feel like a number and not a person. If I wasn t approved that s fine, but they need to have t...
Customers sevice was awesome. People are kind and friendly.
My initial experience went well after the purchase just a few days after taking the truck home I noticed some things wrong, so I took the truck back to the dealer to have the addressed. The service people seemed to be offended that I asked to have certin Items fixed, thay had lots of excuses for why...
I was honestly pretty nervous to take my old truck to the dealership for service because you hear horror stories of them just taking advantage of you. But I have not had much better service for my vehicles than here. They didn t do anything they didn t feel necessary to save me mo eu and made sure I...