We are a Franchise GM Dealer and have been using Applied Concepts Phone Training for over 10+ years. I personally have done the training and after all those years of calling in for my weekly session I still utilize the skills I learned from their training today. The training staff is very well verse...
This company is one of the best company's i have worked for. And i am sad i am having to leave them. The company is like a family they care about each and every employee. As long as you do your job, show up you are good. There are many bonuses to be had. If you have a problem they are always wi...
What a fantastic company to work with. They are definitely able to be part of the plan for us to get to the next level of performance with our Sales Team. Great curriculum and excellent staff to work with. Highly recommend.
Great company. Training is second to none. Highly recommend Jose Morales and the team .
Trash save your money folks even the workers agree check there reviews. Give them and there corny book a negative minus review
I've have been using Applied Concepts for over 4 years with a great deal od success! Jose Morales is our contact/rep , and brings the training process and content to a level I had never experienced previously. Our sales and service employees have brought their level of professionalism up to a level ...
Applied Concepts uses real people, to train your people, to help deal with all people!
No matter the business you're in, you're dealing with people.
So in order to succeed you must communicate clearly, with intent and a sincere interest in helping your customers.
Communication is all Applied Conc...
We have been using Applied Concepts here at Prime Honda in Saco, Maine along with several other stores in our group, for many years now with great success. When phone closing ratios take a dip Jose Morales and his team get involved, mystery shop, train and critique and immediate results come to f...
Jose with applied concepts goes above and beyond! He is the best of the best and if your dealership is in need of some phone handling skills and training Jose is your guy. I have used this company and Jose with every dealership I've worked for and I even used them 29 years ago when I first got in ...
We have been working with applied concepts for quite some time now and have fount that we are booking more appointments and selling more cars than ever before, Jose Morales and his team of trainers are very professional and i would recommend them to anyone looking to improve their phone skills
Dee, one of the trainers at Applied Concepts does an amazing job and makes you feel great about strengthening your abilities. Looking forward to training more with Dee!
I have noticed an increase in our appointments ever since we have started using Applied Concepts Inc. Jose is very professional and tells it like it is and that's how it should be done. I highly recommend using Applied Concepts Inc. if you're looking to improve your staffs phone skills. Keep up t...
Great company to work for. Great owners who do and give a lot to every employee. Company that will take a genuine interest in clients as much as they do employees.
Applied concepts is great! We have been with them several years. They have helped our salespeople take their phone/sales game to the next level. Jose and the support staff is second to none! I would def recommend them!
Great concepts for anyone no matter how long you have been in the business.
I have done business with Applied Concepts for 15 years. If you aren't properly trained on the phone in todays market you will be left in the dust. Jose and his team are 1500 miles away but as far as we are concerned they are part of our everyday business and part of our family. They want to win and...
Will never do business with this company again. They will over charge you!
Phone training that works! Sales, Parts and Service. They provide the training plan and support and if you truly want to improve your staff's phone skills and get more customers in your store this is how to do it.
Since partnering with Applied Concepts and working with Jose Morales we have experienced an increase in appointments. By far one of the best concepts and implementations in the industry. Our sales staff enjoys the weekly training and monthly reviews with Jose.
My name is Nick and I work in test calls. Not only did Alex create a innovative and successful company, he created a company you want to work for. Truly when I say he cared about the product and success as much as every individual employee, I cannot stress that more. When time came for his retiremen...
This company is top notch! We have been using Applied Concepts at our Honda and GM stores for years for both Sales and Service and we will never stop using their training for our employees. The training creates a muscle memory culture for our staff when dealing with phone customer calls which tur...
Fantastic company to work for! Family owned and operated with a fantastic team underneath them. All the positions offer stability and growth potential. Would definitely recommend for those looking for a career with a growing and caring company!
They will demoralize your staff! This phone training is the reason why I quit working at the dealership.
The training team is great! My sales team regularly comments that they are setting more appointments. Thank you Ryan for your help.
Save your money!! Worked in stores that pay good money for training that's a waste!
These guys trash your sales staff know matter how good they are! Maybe they should play the good calls from your store to tell you that's the way they all should be. Like that would ever happen!
POWER PHONE-UPS is the way to go! They help grow our team into an Appointment Power House. They help the sales associates focus on the Appointment 1st in the phone up process. The Applied Concepts training has been our weekly process and regimen. Thank you Jose Morales and The AC Team!
8 years of positive constructive training. The science works. Jose has been the key to the teams progress. When we follow the script we get appointments. Applied concepts delivers a quality product.
A great, growing organization that truly cares about it's employees. I have worked for Applied Concepts for coming on three years now and have really enjoyed my time here. The team at Applied Concepts is made up of a wonderful, hardworking, and driven group of people.
I would recommend Applied Concepts for every business. This company is prompt and professional. Jose' Morales is one trustworthy source to this company. Even on vacation, Jose has never failed to respond or reach out. The Applied Concepts program is thorough and serves as an efficient training tool.
This company will take one phone call out of hundreds from a top performer and make it sound like he needs training and force it down his throat this company has a garbage product and at some point they will be non-existent. I average 20 plus cars per month. Not one millisecond of your useless hel...