Apple Distribution International

Worst experience ever from DHL and Apple. I m a freelancer and I live in London UK. My laptop sustained an irreversible damage and needed urgently a new laptop. Purchased online a 16-inch MacBook Pro on 6th April. Delivery scheduled for 7th April. Zero communication from either Apple or DHL whatsoever until I started calling up to find out what s happening. They couldn t locate the item I purchased! Kept making void promises to me eg Don t worry sir, I can see it s out for delivery etc Apparently DHL updated the status of my delivery today and I m not sure if I m even going to receive it by Monday 12th as they state because Syncreon (Apple s logistics company, responsible or deliveries) says differently on their website. In the meantime I ve lost 4 days worth of wages/income because I have no laptop so couldn t work and the MacBook I ordered was supposed to be delivered to me on 7th April!! No one is gonna pay me this loss and Apple couldn t care less and speed up the delivery or arrange a replacement ASAP! I wouldn t recommend Apple despite how much I like their design and the fact that I got the latest iPhone 12. Their customer service is appalling and they should try to treat their customers with respect at least for they fortune they pay to purchase items from them.

Tine is correct below. Apple have fine products but their service is dreadful. Luckily one doesn't need to use it too often.
I'm looking forward to them loosing the appeal and having to pay the 13B (plus interest) tax they have avoided.

I contacted Apple support for the Czech Republic regarding my iPhone12. Very helpful, professional and friendly dealings. All communication from the support employee was aimed at successfully solving my problem, which we solved More

Please (software!-)fix the battery life issues w/ iOS 14 and thus stop rendering older units (e.g. iPhone SE) unusable (as well as damaging perfectly functioning batteries).

This apple cork ireland send an email to verify account.. after that it tooks millions rupiah amount of money from credit card! Even it can pass through the verification step on the bank credit card in Indonesia!!.. Beware of phising from this place email..
Hopefully someone in apple security see this and contact me soon!!! this is so awful!!!

Negative experience with apple device and customer support - I do not recommend!

Had to sort out an issue with an old iPhone that's just been sitting in my draw for many years. Needed to get into it so I dealt with a customer service representative from here. Great service. The representative was friendly and guaranteed it would be sorted out within 3 working days, which it was. Thanks.

Inflexible and very unfriendly. The package I ordered was 5 days late. Products good, service can definitely be improved!

Never been but the heart of what I want to be part of because as soon as you stop using a Google app your home is moved 80 yards away. Not happy