Antwerp-Tax

The taxi showed up after 45 minutes, so we missed our train. It is a real achievement if your taxi station is even more unreliable than the bus system, you have made it very colorful in my view. Furthermore, no apologies, or whatever.

I ordered two taxis to get to the bus station for 5 people and luggage. While one taxi showed up on time, the other was almost 20 min late and we were quite close to missing our bus. While I was sent tracking information for one taxi, I never received any for the other and had to call the company twice. The driver arrived and didn't even apologize for being late and was barely polite. Will never use them again. Would recommend using A-taxi instead if you are looking for good service.

Today I did 2 trips with this company Antwerp-Edegem there and back.

Fast service comfortable cars and friendly drivers.
I recommend it!

Edit: I also received a text message with the remaining time before the taxi would arrive, and I did not have to wait in the cold.

The taxi has not arrived at the agreed time and has not been notified. Luckily I met my neighbor who could take me. But suppose I had not had it now, I would have been beautiful.

Arrogant company. Order a taxi van in a very polite and correctly prepared mail and get it back:
There are no more vans available

Y ***

At the Rooseveltplaats now there were some "nothing" to do. Anyway, Stadtaxi helped us out and even called my cell phone to let us know that our driver is ready and that we can come down when we are ready.

Decent taxi service , but operators not so FRIENDLY !!

Taxi ordered before 12:15, taxi arrived at 12:45. Half an hour late !!! No apologies from the company or driver. Call this moped company first and last time.

I am very satisfied with Antwerp-Tax!
Excellent service: excellent organization, accessible, very punctual, very helpful and always a friendly chat.
I very much appreciate accepting all trips, even very short ones.
I am a bit disabled and the willingness of all drivers touches me deeply.
Need a taxi? An address, for sure!
Thank you very much!
M.Lateur

Had very good experience with this company. Friendly man on the phone, taxi was there 2 minutes after my phone call and the driver was also very friendly. The route taken was (at least seemed to me) the shortest and I could pay nicely with the card. Great experience! :-)

I wish I could put zero stars. I booked a taxi and emphasised that I needed a large one for more luggage and passengers. The woman on the phone was very rude. After about 10 min a large taxi arrived (of the same company) but refused to take us since it was 'not the one that had been booked' - even though it was free and not waiting for any passengers. I called the central and they told me that a taxi for us was on its way. After several minutes of waiting, a taxi did arrive, yet it was not a large taxi as I had booked. Such bad organisation - I don't understand why they couldn't send us a bigger one when they obviously had one free. In the end we could obviously not fit in the smaller cab. Bad service which I do not recommend.

They get the deal done, but don't expect a friendly voice. Every question I asked was apparently one too many.. Had to call 3 times. Customer service would improve significantly with adding one simple question at the end of a conversation: "Can I help you with something else?"

Very bad service, could not book but service disappoints when we order. Never order ', not txxaa913

Is there within fifteen minutes waiting half an hour I call, no one taught the worst taci in the world

Ordered a taxi in the app and when the vehicle arrived after fifteen minutes, the driver casually took other passengers. The driver just continued to smile. They also often ride like cowboys with dangerous consequences for pedestrians and cyclists.

I have to use Antwerp Tax more than once a week and IF i'm lucky things go as planned every other month. HORRIBLE service at the central, who judge you and try to get rid of you when you call back to check on your car after being already +10 mins late. The drivers take longer routes on purpose, when telling them a better way or your preferable route they act like they dont speak dutch/english. SEVERAL times the driver didnt had change, so I ( as a costumer !!) had to give more or sit longer in the car for him to go change my money somewhere. Truly the worst service in Antwerp, you are better off taking an unregistered cab and risk the possibility of sexual assault then to spend ond more euro on those criminals of Antwerp Tax

Just ordered a taxi by telephone, indicated that we were in the free parking lot next to Steenplein in 10-15 minutes. We were requested to come to the restaurant t Stroom. We had just passed that when the central called us where we were staying. I told sir that we were driving into the parking lot asking if the taxi could pick us up at the entrance of the parking lot. This was not possible, I indicated that we would already be on the sidelines. The driver would wait another 2-3 minutes at the restaurant. We could not be there within that specified period. We were busy looking for a street sign to indicate where we were exactly when the exchange told us 'drop it' and hang up immediately. We walk down the entrance to the parking lot and see our taxi pass by in front of us. The driver looked angry at us. Thank you Antwerp-Tax for the good service and the fact that you let me talk so that we could come to a solution together.

I wish I could give the service 0 stars. I called a cab to go to the airport in the early morning and the price was far too high for the distance/duration of the ride, but that I can understand. At arrival, the driver didn't give me immediately the right change, but I had to ask for 50 cent that he wasn't giving me excusing himself in the fact that he didn't have any coins smaller than 50 cent and my ride cost 12.55 euros. In the end, I managed to get my change back but that seemed to piss him off, so he decided not to help me to get my luggage out of the car. Instead, he told me to get out and do it myself. I won't travel with his company ever again.

Great and honest service! I forgot my phone in the, had it safely returned.

I recommend Antwerp-Tax.

Always been well helped, can book yesterday from abroad. Received a quick and friendly response. From experience with this company, I can count on them to be ready after my arrival.

Professionally, we regularly book taxis at Antwerp-Tax and everything is always very smooth and professional.

I was looking for information about the trip to vaccination centers. I'm not 100% sure about my search.

Very good service. Picked up within 10 minutes and reasonable in price

Taxi just does not show up and the central station is not accessible .... worst service ever !!! Choose a different company if you need a taxi.

Is nothing correct on the app. Final fare was 5 euros higher ...

Very good and friendly drivers. I always book through the app.

Perfect service and handy app!
Without a doubt the most correct and reliable taxi company in Antwerp.

Not to be trusted. Taxi driver hit my girlfriend because she supposedly didn't say the right address. Antwerp taxi has not responded correctly to this.

The driver does not even know the way to Evonik one company in the port, got lost, another colleague arrived after 40 minutes too late. NEVER TAKE THIS TAXI COMPANY

Had an accident with an Antwerp Taxi. Completely my mistake, no discussion ...
Asked driver to drive 30 meters further to a parking lot because we were obstructing traffic. The driver told me that a "sergeant" had to go to fill in the papers. This person came to the scene 40 minutes later and accused me of "flight crime" for leaving the scene of the accident!

When you call Taxi Antwerp you will be treated even worse than a terrorist !!! So not recommended !!!!

Ordered a taxi the day before through the app. The morning itself I call just to confirm, I get a very rude staff member on the phone who found it necessary to sigh and breathe and eventually without even hooks into something of closure. Eventually the taxi arrived more than half an hour late. As a result, too late at my destination.

This is the worst dispatch center in the entire world; the representatives are rude, Just plain Rude. I wouldn t use the company if I didn t had to; I haven t ever being treated the way that Antwerp Taxi is treating me as a client; Worst company.

App is very punctual, atmosphere and driver polite and serene. We had forgotten the cell phone in the taxi - explanation why we took a taxi :-) -. Centrale immediately called the driver who had already returned on his own at that time. Very polite man, top service!

Forget car key in taxi on 11/07. Only discovered on 12/07, an hour before I had to leave urgently by car. Called the taxi company and received confirmation that they had my car key. 20 minutes later the key was brought to my home by taxi! Nothing to pay for the ride !!!! SUPER SERVICE! Thanks.

Fast, handy sms with arrival information and position, good and neat car.

I called for a taxi and they hung on doubt I describe the place where I stood

Super taxi service but employees are rude on the phone at times

Awful service. Called far in advance to reserve minibus. Taxi was "40 minutes late" because he didn't find his way ". In our opinion, the Boomsesteenweg is not that difficult after all. There was also a broken seat, it was not fixed, so it moved with sudden braking. Very dangerous.
All this after a wedding party where the married couple is looking forward to their warm bed. Scandalous.

I never experienced such unfriendly behaviour in the past when booking a taxi. Absolutely not recommended, I would rather go by foot instead of driving with them next time.

Would I ever appeal to this company again? Never again! First and last time! Also thanks to the arrogant and unfriendly staff employed in the plant.

A very arrogant and rude attitude to the customer. Threatening them not to send a taxi again because mister claimed that the street I indicated didn't even exist and that if I kept repeating that and "discussing" it would end the conversation. Too ridiculous for words, while I've been housed there for over 15 years. Well, he was allowed to keep his taxi, ended the conversation himself after his derogatory and rude remarks.

That kind of people supposedly represents the company, but in my opinion you as a company in terms of customer-friendliness and professionalism have really come to an end. It is high time to turn the power plant upside down and put people to work who do know how to speak to customers in a decent, friendly and polite manner.

Always good service but very unfriendly and snappy staff when the phone is answered.

Called them today at 14.15 to order a taxi at 16.15. First of all the person handling the call was not at all friendly. At 16.20 no taxi. Called to see where they were... seemed that no taxi was on the way, nor was anything to be found about the request. Quite dramatic since the taxi was needed to get to the train station for an international travel antwerp-paris....

I would easily give zero as their rating. Worst service. They have bad service and customer service don't care. Unfortunately Uber or Lyft or other service are not available in wilrijk antwerpen

Too late for work because the driver at the central station did not want to take me to Falconplein. The distance is too short .. Uber MUST really come to town. How do you do! Simply because it does not yield enough.

If I could give o Stars, I would. Ordered a taxi from Antwerp to Beveren. I got some information via email first, a few days before the actual day i needed a taxi. The email stated : Call 30min before you need a taxi and the cost wil be More

Awful experience, we were left waiting in the cold for over 45 minutes, avoid at all cost.

Ordered a taxi online, a pity that the taxi was 10 minutes late.

We are sorry that you can not go below 0 because this taxi service absolutely deserves !!! Customer friendly under 0 !!!!!

Very unfriendly woman operator! Called them because I could not find the cab, got a nasty reaction, that she was not able to help me, in a very annoyed tone. On the way back I booked a taxi with them as well hoping it would be better. The taxi went to me, however could not drive to my pickup point, he was able to get like 50 meters away from there, instead of calling me or texting me to come, they just went away without telling anything, almost missed my train. I called and got the same women again she told me the cab went away. When asking her what would be wise to do, she responded with that she wouldn t know and hang up. Worst service ever!!!!!

The dispatcher with Flemish accent Had answered the phone when I wanted to order a taxi, the dispatch man told us that we will not get a taxi because he did not feel like it and did not want to help us. to which I said that our conversation had been recorded and that I would file a complaint. The man has called my mother names and dropped out. This is really not possible because of this service I will never take a taxi again !!! And I am a regular customer too !! You've lost them now, never again so rude people to me!

Worst company ever
You can never find a taxi with them.
Why call yourself Antwerp taxi when you never have any taxis in one of Antwerp districts
I can t wait for Uber

Very unfriendly dispatcher.
Guy flies out at me just because I ask to clear his question more clearly.
Very unprofessional behavior

Deurne airport present tomorrow. Come out at the first stand number of taxis. Ask us where we should go and simply say no. 5 taxis refused to take us because it was not far enough. People after us for Lint, Schilde, Boechout did take them along. Incomprehensible passengers from 2 flights all gone and there we were.
Never known !! Normally you step in and then say where you need to go. We didn't get the chance. A shame in no airport one works this way.
If there is a license attached to it, they can take it from me.

Picked up wrong person, we were allowed to wait another 20 min

Very unfriendly taxi driver who can hardly speak Dutch. We wanted to go from the south to IKON and asked for a target price by phone. This was around 20 euros. We agreed with this. Once in the taxi, the counter continued to rise. When the counter was 26 euros, we asked how far it was. The taxi driver did not understand us (or pretended). Once arrived at IKON the counter stood at 38 (!) Euro. We refused to pay this amount, but did not discuss it with the driver. Finally, then admitted. I hope that there will be alternatives in the future because this is the last time I use Antwerp Tax!

Excellent service! Very satisfied from this company. I can certainly recommend them. Nice and very clean taxis and also a friendly driver! Top!

Never again will I ride with these associal drivers
And about their reckless driving behavior where they only think of themselves aside.

Didnt have any taxis available. Had to walk home for 45 minutes

Simply worst service ever. Taxi booked via app in Zoersel. Just do not show up. Called service number. There they just laugh with their own boss. What an idiot it is. We were pretty there without a taxi. Never again. Degoutant company

Maybe your drivers learn a little manners would be more fun for everyone. Already three times that taxi driver comes too early and the counter starts running late. This is not polite and towards the customers.

Really hope Uber come to town and bankrupt them. Incredibly arrogant and unreliable service.

They hire trash, like them.. one of their drivers almost ran me over today because he doesn't want to respect the road priority and let me cross the street on the foot pad..and then when I crossed he gave me the middle finger too..

Called urgently around 4:30 for a taxi to Antwerp Central station. When someone finally picked up, I said that I was at the station Meir. The lady in the other side simply replied that she needed a street and house number to which I replied wait a moment, so I can check - she just hung up. No words, just unbelievably terrible customer service!

Timely booked taxi for ride to airport at night. Totally not showing up, and unreachable. Threatened flight.
Only 2d later text with apologies and offer for a free ride. When we asked how long this offer was valid, it turned out that it was only about going back home from the airport (while this had already been arranged via another route).
Unprofessional, ridiculous example of amateurism ...

Very fast, friendly and correct. I prefer to call them when I need a taxi.

Dirty taxis, very rude staff. No thank you, never for us again

I would like to let you know that my daughter and son-in-law and I were very satisfied with your services (photo shoot wedding party of May 5th). The man / driver was very professional, correct, patient and helpful. In other words, he gets 100 out of 100 from us!

Would have rather given a 0 than 1 star. Horribly bad service. Ordered a taxi two days in advance for 6.45 am. Taxi was there at 7.15am. Half an hour late. Missed train! Uber above all else!

I take antwerp taxi occasionally and so they let ma always sitting (2 years)

Taxi day before ordered to get the train in time the next morning. Do not show up and central unreachable. Eventually jumped into the car and rushed to station where I now have to pay 4 days parking. An hour later I get a text message that a taxi is on its way. When I call up Antwerp Tax to say that it is no longer necessary, I get a defensive clerk on the phone who says he just did not have anyone and sent someone as soon as he could. In other words, it was not even a mistake. Completely unreliable and last time I ordered at Antwerp Tax.

Never on time they think that people got all the time in the world when they call a cab! Shameful, unprofessional!!!!!

Taxi driver gave me wrong at 50 euros and put 30 euros in my own pocket. With the discovery the next morning the central call to just to report, I was told that I had not ordered a taxi with them but wss somewhere else, while I only have their number. Pure denial! Customer-friendly zero. Unreliable

They got us home drunk. After calling 20 taxis at least they were there to bring us home. Thanks guys

The driver just elongated the route 20 mins. Riddiculous.

Very reliable taxi service! Professional drivers and clean vehicles. Fast on the spot. Thanks to Malik / Malek for the good drive home.