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Amilia

3.8ยท 11 reviews
Average ratingAverage
3.8/ 5

Based on 11 reviews

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herman.versteeg
Reviews 1

Amilia was recommended/the default for the franchise I am with, so I signed up with them.

Firstly, creating programs (summer camps, class schedules etc) is quite complex. The product does have a lot of features, but it seems that Amilia never decided what problem they tried to solve so they included everything but the kitchen sink, making the product overly complex.

They have a great feature though, that is the integration with a payment processor. The problem is that this seems to be the only processor they use and that this payment processor has a VERY thorough audit process. Right after signing up, you have to answer 100-200 questions about your data storage, handling, processing, disposal, etc. They actually ask more questions that are on audit for large health insurance companies - I know, that used to be my job. They then require a penetration test on your systems - I have none, as I started a small education company and all payments are (were) done through Amilia. Pointing the pen-test at Amilia's servers will make you fail the audit.

All camps are listed in large block, so your customers have to scroll down all options, making it impossible to have a good overview of the camps. You can (have to) create groups, that are a counter-intuitive for customers to navigate. It doesn't help that the page where this is all presented on is not very appealing.

Paying for the camps is confusing too - After registering for the camp it was completely unclear for my customers to figure out how and where to pay. I had to provide additional manual support to get their payments. This should not be necessary - just about every webstore has figure this out.

Then payments from and to me didn't work either. They took my initial payment using ACH and used the same bank information for the follow up payments, which all looks good. It didn't work however. I never received the payment for the classes that were registered through their system, even though it shows as paid-out in their system and the automatic payments/fees didn't come through either. This was not an issue on my end - I verified with my bank.
Even though they owe me more than I owe them, they froze my account, in the busiest season, while processing their payment - which worked this time, probably because they fixed that side. I'm still unable to access my data and no-one is available as it is a holiday weekend in the USA (not CAN).

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About Amilia

Amilia is an eCommerce platform for activities and recreation. We enable organizations to engage with their community by making it easy to find, register, and pay for activities online. Try it out for free!

Amilia: The Ultimate eCommerce Platform for Activities and Recreation

In today's fast-paced world, people are always looking for ways to stay active and engaged. Whether it's through sports, fitness classes, or other recreational activities, there is a growing demand for platforms that make it easy to find and participate in these events. That's where Amilia comes in - an innovative eCommerce platform that connects organizations with their community by providing a seamless online registration and payment system.

At its core, Amilia is all about making life easier for both organizers and participants. With its user-friendly interface and powerful features, the platform streamlines the entire process of organizing events - from scheduling to registration to payment processing. This means that organizations can focus on what they do best - creating amazing experiences for their community - while leaving the administrative tasks to Amilia.

One of the key benefits of using Amilia is its flexibility. The platform can be customized to meet the unique needs of any organization or event type. Whether you're running a small yoga studio or a large sports league, Amilia has everything you need to manage your operations efficiently.

For participants, Amilia offers an unparalleled level of convenience. Instead of having to search through multiple websites or call around trying to find information about events in their area, they can simply log onto Amilia and browse through a wide range of options all in one place. From dance classes to summer camps to adult sports leagues, there is something for everyone on this platform.

But convenience isn't the only thing that sets Amilia apart from other eCommerce platforms out there. The company also places a strong emphasis on customer service and support. Whether you're an organizer who needs help setting up your account or a participant who has questions about registering for an event, the team at Amilia is always available via phone or email.

Another key feature of Amilia is its robust reporting capabilities. Organizers can easily track attendance numbers, revenue, and other important metrics to help them make informed decisions about their events. This data can also be used to identify trends and opportunities for growth.

Of course, no eCommerce platform would be complete without a secure payment system. Amilia uses the latest encryption technology to ensure that all transactions are safe and secure. Participants can pay for events using a variety of methods, including credit cards, PayPal, and even Apple Pay.

Overall, Amilia is an innovative eCommerce platform that is changing the way organizations engage with their community. With its powerful features, flexible customization options, and commitment to customer service, it's no wonder why so many businesses are turning to Amilia as their go-to solution for managing activities and recreation events online. So why not give it a try? Sign up today for a free trial!

Website
amilia.com
Address
1751 richardson street
Categories
Internet