amilia.comPoor interface, hard to navigate, payment issues.
Amilia was recommended/the default for the franchise I am with, so I signed up with them.
Firstly, creating programs (summer camps, class schedules etc) is quite complex. The product does have a lot of features, but it seems that Amilia never decided what problem they tried to solve so they included everything but the kitchen sink, making the product overly complex.
They have a great feature though, that is the integration with a payment processor. The problem is that this seems to be the only processor they use and that this payment processor has a VERY thorough audit process. Right after signing up, you have to answer 100-200 questions about your data storage, handling, processing, disposal, etc. They actually ask more questions that are on audit for large health insurance companies - I know, that used to be my job. They then require a penetration test on your systems - I have none, as I started a small education company and all payments are (were) done through Amilia. Pointing the pen-test at Amilia's servers will make you fail the audit.
All camps are listed in large block, so your customers have to scroll down all options, making it impossible to have a good overview of the camps. You can (have to) create groups, that are a counter-intuitive for customers to navigate. It doesn't help that the page where this is all presented on is not very appealing.
Paying for the camps is confusing too - After registering for the camp it was completely unclear for my customers to figure out how and where to pay. I had to provide additional manual support to get their payments. This should not be necessary - just about every webstore has figure this out.
Then payments from and to me didn't work either. They took my initial payment using ACH and used the same bank information for the follow up payments, which all looks good. It didn't work however. I never received the payment for the classes that were registered through their system, even though it shows as paid-out in their system and the automatic payments/fees didn't come through either. This was not an issue on my end - I verified with my bank.
Even though they owe me more than I owe them, they froze my account, in the busiest season, while processing their payment - which worked this time, probably because they fixed that side. I'm still unable to access my data and no-one is available as it is a holiday weekend in the USA (not CAN).
