They had an open box item being ICON stage 1 kit for ram 2500. Pictures even should a kit and was describe as in new condition. Open box kit was $795 and purchased this. When arrived one shock only arrived. Not one phone number is a good number to talk to a person. Had to do online chat and req...
I purchased a set of Axiom Projector Lights for my F150. Immediately after install, one of the headlights developed condensation inside. I reached out to American trucks for a solution to correct the problem. Their reply was priceless. See the screenshot of the reply. I will never buy from these buf...
This has been the worst experience I’ve every gone through with a purchase. I purchased the bumper and paid the extra money for the professional install. After the install the check engine light was on in my truck. I called the install company and was told that it was not their problem and that c...
Horrible company to do business with. They take orders and don't deliver products. I've been playing a back-and-forth game of stories and failures to follow through in communication for over two months. This company is a total scam
They sent the wrong product. After weeks of back and forth emails. They still only issued a partial refund, sticking me with a 30 dollar "handling fee"
I never received my order and was never told. Call a few times and try to reorder than they cancel my order found out today 7/12/22. Had to reorder today
My order came completed thrashed looked used and just thrown into box
$1600 in bumpers. Front came damaged twice and the rear is rusting in multiple spots after only 3 months. They refuse to exchange or be accountable in any way
Never again will I order from here. Customer service is a joke. No answered emails. Lies on top of lies. Got an exhaust and all the hardware was missing. Shipping says 3-5 days I didn't get my exhaust for 12 days. Email after email I got no answers till I had to threaten them to dispute the charges ...
Ordered the assault rims for my 2003 Dodge ram 1500 l haven't put them on yet but they look awesome!! Can't wait to put them on.
I've ordered many things from filters and lift kits, to head lights and wheels. Anytime a mistake was made, they fixed it without question.
I love their install videos, and how they ensure people post photos of the products so you can see how it will look on your own truck.
They go the extra m...
ABSOLUTELY TERRIBLE SERVICE AND SO UNPROFESSIONAL. THIS IS TO WARN EVERYBODY OUT THERE!
FIRST OFF, I WAS SENT A COMPLETELY WRONG PART THAN I ORDERED.
BECAUSE I WAS IN A RUSH, I HAD TO ORDER THE SAME PART AGAIN BEFORE I COULD RETURN/REFUND IT. THAT PART ARRIVED TOO LATE TO MY ADDRESS AND HAD TO BE ...
Purchased an open box special. Nothing stated missing crucial install hardware. Only noted that the item was scratched. Customer Service told me I was out of luck. Small Print supposedly about POSSIBLE missing parts. I could not find it. I guess nobody there can read a parts list or count to 4. Bad ...
Received a damaged exhaust. Damage was only noticed by the install shop, after removing my factory exhaust. They could fix the damage but I would be paying the labor. I asked for money off my order, but AT refused and would only exchange the item, causing me to pay more labor to remove, replace, ...
Shoulda know better. Purchased open box. I was told all the parts were there. 2 hour drive, get ready for exhaust install and whole pipe was missing. Nowhere on the listing did it say missing parts like other posting. No real help when I called in.
Like I said, I should known better. Won t happen a...
placed my first and last order with this place. i will never make this mistake again.
Will never deal with this company again. They don't even follow their own procedures from their "order received" email when an order is placed. I cancelled my order and went with a company who respects and appreciates their customers.
They don't even deserve 1 star but thats the lowest they allow me to put. Do not buy from this company. Their customer service is AWFUL! They guy I spoke to even hung up on me.
My details are simple - This company has ZERO competency in customer service to the point of leaving you wondering how they are able to stay in business at all. We purchased a brush guard for our son on November 24, 2018 and when it arrived it came just by itself, no packaging and no mounting kit. ...
At first I left a very negative review cause I was getting nothing from them, no response for weeks. They have completely turned things around and are on top of things. All my issues have been solved. Very happy camper.
If i could give zero stars i would. Everything comes broken or bent and they take no responsibility. Just order from Amazon and save the headaches
Small issues but they sorted out quickly ! Many thanks Ali . Cannot be more happy with my new exhaust and performance part !
We need to take a second and congratulate the owner of this company for winning the world neck beard championships in Pennsylvania this year. If the owner spent less time competing in neck beard competitions and more time focusing on customer concerns, the company would improve their ratings here. I...
Ordered an exhaust and they shipped me 1/2 of it. Said the other 1/2 was on backorder. Said it shipped on 04/09 but couldn t give me tracking info. Said it was 2 day shipping as well.... well 2 days later I still have no exhaust. Attempted to contact them to get tracking and they tell me to wait 48 ...
Some of the worst customer service I've experienced.
Order was advertised and promised to have "Free 2 day Shipping" and to have been at my door by Friday. I placed my order on Wednesday 3/21. and it is now Friday 3/23 (when it was supposed to be delivered by) at 11:49am EST, and it still has yet...
Bought a leveling kit, intake tube, and add a leaf springs from my Silverado. Has been a great experience.
Worst customer service i've ever dealt with and i've dealt with many. In the automotive repair industry. Customer sent me a link of the bed cover he wanted and I mistakenly purchased through this site instead of manufacturer. Came damaged called and was on the phone for two hours with no results. I ...
Really satisfied !
I recommend :)
Scam outfit! Lists parts as fitting a certain vehicle that are actually for other vehicles... Then won't return the item. Identity of website owner is hidden and website is operated in a different country. Should give you an idea to not buy from them.
WORST COMPANY EVER!!!!!!! STAY AWAY! Ordered a part. A week later, I get a voice mail from "UPS Freight" - saying I need to MAKE AN APPOINTMENT for delivery. NO ONE told me that would be required AT TIME OF PURCHASE (and yes, I was talking to a person live on the phone from American Trucks to...
If I could choose 0 stars I would! Ordered a set of fender flares which arrived damaged. I notified American Trucks and they sent me a return number but no shipping label. I sent the package back at my cost of $250, which I expected to be reimbursed for. They have refused, claiming to have sent...
These people are just a third party company they don t have any parts at all for any vehicle they post on there website that they have parts in stock and the don t they order form China and Korea they won t cancel orders no one should buy from them ever
I recently made a purchase from these folks and will not buy from them again. They sold me items under false pretenses and backed out after I received them. Now I am left trying to figure it out on my own or return them at my own cost. I ordered the ready to wrench service (which their website state...
Costomer service on phone was Excellent,direct contact with Tech ( Cody) very knowledgeable and courteous up front and made me a future costomer. Thank You
This company is the complete opposite of good costumer service! Been dealing with an issue for over a month and haven't gotten anywhere with it. I will never do business with them and neither should you! Spend you money with a company that actually cares about helping !
Seriously cannot believe I fell for this. I ordered a truck tent and mattress, but received 2 mattresses instead. I was finally able to get in touch with someone and they told me I'd have to send pictures to the support email address....wouldn't you know it that address doesn't work and they won't d...
Ordered a few parts for my F150, shipping was fast and everything was as described. I ll definitely consider purchasing again
great service, had one shipping issue (carrier's fault) they were quick to help and it all worked out in the end.
I have purchased an open box bumper with minor scratches.
When it arrived, it was just the bumper itself with the shipping labels attached to in no box nor protection whatsoever
and it was bent.
Knowing the open box policy, yet receiving a far more damaged item than advertised, I have requested...
We ordered a set of rims over a week ago to only find out they mailed the wrong ones to us. Wanted to send us the right size but they wouldn't get to us for another week and we had to leave for vacation. Was lied to and told they would be shipped over nite. We ended up driving from NC to PA to pick ...
Lies Lies !!!
Called to make an order and they said the item is available so I placed my order after five days no updates so I called them and they said we will send you an email with all updates , I ve got the email saying that the part is not available you have to wait for ten days and then we wi...
Will never order from them again. Have ordered a brush guard and a set of running boards. The brush guard did not show up when it was supposed to. Took two weeks not the two days their website claims and couldn't get a answer where it was. The running boards showed up in two days but was a running b...
Honestly after reading the reviews on Google I am completely shocked at other people's experiences. I have ordered about $500 worth of products from this company And have not had any issues. Now granted these were all interior accessories. Floor mats for my F-150 and my Fathers, seat covers, tailgat...
These seat covers are outstanding! The comfort and feel of them is amazing. It took about an hour to install the front and rear. Two items of note if installing in the 2015-2019 Ford F150: 1-The rear split bench seat (behind driver) WILL come down. Let seat up first, look behind the back of seat in ...
I ordered running boards with brackets. I paid more for the boards with brackets yet I did not get the mounting brackets. The box looked as though it had been damaged in shipping. My wife texted with a rep named Karen who told my wife that they would send out the brackets. I have a bad back and need...
Bought an open box item. Item was priced about 70% off. Item never arrived, called and they claimed it was lost. I called UPS and they said it was never shipped. I think they realized they marked it down too low and had them tell me it was lost.
Negative 3 stars The worst company I have ever dealt with Imcompetence huge waste of time and money
I can not believe what is happening with you people you send the bed rails they get delivered a week and a half ago THEY ARE NOT RIGHT I say ok it happens but my running boards do not show up I waIt ...
This company is a total scam as far as I can tell. I ordered running boards and they sent me a bumper. With almost no packaging..... Then they stated I had to send the package back and once they received the package they would send me my original order. So I did......
It has been almost three wee...
Ordering from here many times, no issues ... Intake system, LED lights, even the open box items great condition .. It tells you on the website ..
Fast shipping aways ..... Now with the panoramic send a coupon out (for me) after a day after it was supposed to shipped ... Shipped the next day
THE ORDER I RECEIVED FOR MY F150 FRONT GRILL WAS CHARGED ALMOST $250.00 INCLUDING TAXES AND PLUS SHIPPING CAME IN SO INCOMPLETE. THE PICTURE ON WEBSITE SHOWS ONE, WHAT YOU GET IS DEFINITELY NOT WHAT WAS ON THE PICTURE. I WILL SHOP ELSEWHERE MOVING FORWARD. JUST WAITING TO RECEIVE BUMPER TO SEE WHATS...
Shipped order, order lost by the carrier that they chose, and they tried to tell me it was my problem. Done with these guys.
When searching for new bumpers for my truck I decided to go with the matching front and rear off road bumpers by Barricade. The front bumper was not in stock, so I requested a notification from them to let me know when it was back in stock. About a week later I got the notification that the front bu...
Reviewed their powder coated bumper that only lasted one year before rust and they buried my review so that it can't be found or seen and they wouldn't let me create a new one. When you click on my pic, it takes you to a positive review placed by someone else.
Products not as advertised. No ups pickup labels. Bought 4 products and returned 3. Sent wrong product twice.
Purchased Two products from here, American Trucks Windshield Banner as a gift. Seems to be a good product so far. Bought the barricade tailgate assist for my 2020 F150, product is made cheaply and started to damage my tailgate cable, the product also wouldn't extend to proper length. Website says t...
Not worth any rating the service sucks they can't get the part within a reasonable time frame and when they do tell you a definite date of shipping they can't even find the order being shipped but they will take your money within 24hrs. the star should be a minus.
I purchased a K&N breather intake for my 2015 ram 1500 Eco diesel. i read the reviews and it was supposed to increase horsepower and give the engine the whistle sound. I installed the item and I don't feel the horsepower but i definitely don't here a whistle. I contacted american trucks and aske...
Customer service doesn't exist. Had an order for two parts. One came broken due to not being packaged right and the other was missing 2 parts. Made me pack them up and send them back on my time. I will bet buy from them again and you should not as well. Now they won't even reply to my emails. Sad co...
Never again ordered parts waited a week for delivery to receive one of the two blow off valves I payed for then was lied to every day for a week that they were overnighting me the second valve now they tell me turbosmart is shipping it and they are I ll see it next week word of advice spend your mon...
They will not ship to any other address other than the billing address of the credit card.
Horrible experience buying rims from them. Sent me chevrolet rims for a f150. Promised to have the correct rims to me by Friday, didn't have ups pick them up till Thursday.... In California, for delivery the next week. In the end, I drove to Pennsylvania and just picked them up. Since it would be 2 ...
Ordered a leveling kit for my Silverado. Price and shipping was very acceptable. Website description about product was it was direct fit for the truck with no issues arising. When mechanic installed the items, it was direct fit, with extreme bias. It capped out the control arm to the bump stop, the ...
Told me part was on back order but web site showed in stock. Called representative she verified 3 in stock. They could not tell me why they have not shipped my part or when they would ship part. Canceled order.
Save yourselves!! They take your money instantly, logistical nightmare in getting your parts. 19 days no parts and now it''s going to take 3 weeks to refund my money. Holding my money for over 30 days with no communication from them..... hope you have lots of time to chat or call their customer n...
Bought a T532120 - Barricade HD Bull Bar w/ Skid Plate & 20 Inch Dual-Row LED Light Bar; Textured Black from AT and it arrived three days ahead of schedule. Installed it in about 2.5 hours by myself and it compliments the truck nicely. On the way home last night I tried the 20 inch LED's and "holy h...
Awful and cheap rain visor. I've put many visors on before and this one is by far the crappiest ones ever. They all peeled and one flew off my car while driving. Then I was denied a refund because it was out of the 30 days. They started peeling since day 2.
Ordered 2 separate items on 2 occasions. First I had ordered an exhaust which had been processed after about a week. Then I get an email from them stating that they no longer have the exhaust and they'll just have to give me a refund. The second time I decided to order a tonneau cover. It had arrive...
this place is the WORST. save your frustration and do not buy anything here with your hard earned money, go to a real business.
ordered an exhaust kit but it did not ship with any hangers, clamps, hardware, instructions or even a packing slip i'm very disappointed that a company could forget to put half of the kit into the box.
I honestly made a mistake of not reading the reviews first. Worst company I have ever dealt with. Biggest scammers. If anyone reads this review. Save your self the time, headache and money. Go somewhere else.
I have been trying to get a refund for weeks now on a product. Very frustrating. Do yourself a favor and steer clear. All they are is the middle man. Turns out my item came from another company that I should've purchased through. Hope this company goes out of business.
Horrible experience. Ordered mirrors and received 2 of the same thing. I should have listened to the reviews about them sending 2 of the same thing and not the other part of your order. Definitely won t be using this site anymore.
Also their customer service needs some improvements.
Called in to r...
I ordered the wrong part because the manufacturer recommended the wrong part but American trucks did the right thing and took the part back and allowed me to purchase the correct part weeks later. They did the right thing without a spotlight. This company and Dan have integrity. I highly recommend t...
I order a set of tail lights for my truck and after about 3 weeks of waiting I was told the item was out of stock. So I called and talked to someone to cancel and change the order and they said that they swapped out the lights for a pair that were in stock. Turns out that never happened and I ended ...
I absolutely would never recommend buying from this company!
I ordered three items from them, a cold air intake, fender flares and nerf bars. Two of the items came in a timely manner but the cold air intake was missing bolts and washer (easy fix). The second item, a set of fender flares was missing...
Be careful, they only care about newer trucks. If your truck is older, you can forget customer service!!!