About Smoke customer intelligence

About company

Smoke Customer Intelligence is a privately held company and was established in South Africa in 2007. Our headquarters are in Johannesburg. We conduct more multi-channel surveys than any other company in Africa. Our software enables voice of the customer feedback through 14 channels, including IVR, SMS, USSD, email, web, CATI, CAPI, social media, kiosks and QR codes. We combine market-leading technology and our passion for delivering service over and above our clients’ expectations.