Bifold Shop didn't take responsibility for their serious and expensive mistakes
In 2025 our architect ordered the windows for our new house.
In June 2025, shortly before installation, Bifold Shop informed us they had made a mistake when writing the contract (which was signed by all parties). The contract clearly stated supplying & installing the windows, they had erroneously priced it for supply only. They wanted us to pay an extra £4,500.
Taking them to court (after all we had a contract signed by all parties) was not possible, as this would seriously delay the finish date of the building works, so we asked to split the difference: after all it was their fault.
Not only did they refuse this, they started to question why we had not spotted the error. Their sales manager even accused us of always having been aware, but having kept quiet as it was in our advantage.
In the end all they offered was a measly 13% discount on the installation costs, although admitting that it was entirely their fault.
After installation of the windows we noticed one window was entirely different from what was ordered and clearly depicted in the contract. Apparently their staff had not noticed this when installing it. We then had to wait about six weeks for the correct window to be manufactured, which meant the outside of our house could not be finished, delaying the finish date of the building works by more than a month.
Mistakes can happen (although... installing the wrong window??), but not taking responsibility for your own mistakes and accusing your clients of lying? We did complain about this, but we never received an apology - in fact, we never received any reaction at all.
We have now started works on our outbuildings and other properties, but will stay far away from this company.
(Order #22932)
