Oil Change Refusal
I went to Molle Thursday November 13th, 2025, at 2:10 p.m. and asked for an oil change. The service advisor quickly snapped, we are all booked, no oil changes today. This was the most pathetic version of, "you're not worth my time get out of here bud" that I have ever seen. Rude and offered no apology or offer to come back tomorrow.
I sent the follow message to the service manager Mike Bradley and received no reply.
I called earlier this week about scheduling an appointment for an oil change. I was specifically told by the gentleman on the phone that it was a first-come-first-serve matter.
I arrived at the service center today at 2:10 p.m. The service advisor acknowledged me and asked me what I needed. I told him I wanted an oil change. He abruptly replies, “there are no oil changes available.”
I have visited many dealerships and have never been refused an oil change. It is not like I showed up near closing time.
Whatever the reason for non-service today it did not seem right. I left this dealership and had my oil changed at Cable Dahmer Chevrolet. The oil change was a nonissue. The service underwriter was cordial and polite.
Why can’t your service department replicate the same service and treatment that I received today at another dealership?
My intent for visiting your service center was to support the dealership that I purchased my Malibu from.
Granted, an oil change is one of the more affordable service needs of customers. If you are unable to handle the minor needs of a customer, why would I return for more expensive services in the future?
Communication is important. If there is a hard cutoff for an oil change then state, the policy for everyone to know and understand.
I was both sad and disappointed when I left your service center today.
I will not be returning in the future.
