Extremely pathetic service by Tumbledry!!
i Had given my curtains for drycleaning on 6th oct 2025 to tumbledry, sector 4 vaishali ghaziabad store, did not recieve them in time, and when recieved after delay, they were wet and badly damaged beyond repairs, had black & brown stains all over, with innumerable bleach spots and threads in self design broken. After raising the issue, the curtains were sent for reprocessing, and when recieved, again after a lot of delay, were in worst condition with moisture in curtains, stains intact, no cleaning done on back side, threads broken, curtains were badly worn off as if some harsh chemical was used, color of curtains all faded along with patches all over. Despite such a blunder and actively raising the issue, no communication or constructive response from tumbledry team. I have been writing everyday to Tumbledry team including to promoters Mr Navin Chawla & Mr Gaurav Nigam, however there was no response on any emails except a standard response received after sending multiple emails and a phone call from escalation team explaining that they did not repsond to my emails bcoz their email is not working due to technical issues, who will believe this ?? Tumbledry team does not even respond to messages or calls on official whatsapp number given by their escalation team executive. Seems they deliberately choose to not reply to any emails, messages and calls as a 'time pass strategy' so that someday the customer will be tired of contacting them and will quit. Extremely pathetic services, very very bad experience, no support at all from tumbledry team, they are good at only one thing that is causing mental stress to customers and damaging customer's property beyond repair. i really wish there was an option of giving zero star to tumbledry!!!
