Bronnley
Extremely Disappointed will Not Purchase Again
Extremely Disappointed will Not Purchase Again
Hi ... Been Users of Bronnely English Fern Cologne for 30 years. Still awaiting reply from email I sent on 28th October. Truly Disappointed in no-response. The email I sent is below:-
Good afternoon
Further to my recent order placed on October 13, 2025 at 3:55 pm and todays call on 28th Oct direct to Bronnley at approximately 2pm with a chap called James.
I would like to report a complaint and express deep disappointment with Order #9613 English Fern Cologne 250ml.
It shows when using the cologne from order #9613 caused an unexpected bad skin reaction such as a rash, redness and itching crusty blisters around my friends neck (photos provided).
The photos also show differences in cologne colour.
The usual colour constancy we have always been used to from previous orders has always been a lighter shade of green.
Whereas the previous newer bottle from order #9613 the cologne colour is clearly much darker.
Due to my friends recent skin reaction to this fragrant cologne it is clear there is a problem with this product, such as a change of smell and a clear change of colour; which we believe to be presence of foreign materials in the product and/or other signs of contamination.
In addition to the reported issue above we noticed the cologne product labelling design has also changed. It was confirmed this change was made approximately a year ago. From research we have also read that a Company called Heathcote & Ivory in late 2024 has taken ownership.
Both myself and best friend Eve have been regular users of the product Bronnley English Fern Cologne for around 30 years and during this many years of usage have never experienced any skin reactions whatsoever or any discolouring problems.
Unfortunately, I would like to conclude that it is to our dismay and disappointment with the important concerns reported, we believe since the relaunch the Cologne brand is simply not the same and can only say produced differently - which is obvious by the differentiation in both smell and colour. Due to the averse unfortunate effect the chemicals/hazardous material used in the production of Cologne has had on my friends skin deem this product potentially unsafe causing skin harm and as such will be reporting this matter to Trading Standards and OPSS.
I trust you will handle this complaint with promptness. I am expecting an acceptable solution such as a refund.
We look forward to your immediate response.
Ms A Solomon
