I’ve been a Premium customer of T‑Bank, and one of...
I’ve been a Premium customer of T‑Bank, and one of the key reasons I chose this tier was their advertised 5% cashback on Education expenses.
I paid three separate tuition fees for my family members using my T‑Bank card, totaling over 28,000 RUB in expected cashback. Despite meeting all the conditions, the bank has refused to provide the promised cashback, citing vague or inconsistent explanations that contradict what was originally communicated to me.
As a Premium client, I expected transparency, reliability, and customer-first service. Unfortunately, my experience has been the opposite. Even after multiple attempts to resolve this through customer support, I’ve received no satisfactory answer or resolution.
This situation feels deceptive and has caused me to lose trust in the bank’s promotional offers. I’m now seriously reconsidering my relationship with T‑Bank.
I would not recommend T‑Bank to others, especially if you're relying on their bonus programs or cashback promises.
