Incompetence but at a Private Wealth Level
I have been with Nedbank since 1997.
The Private Wealth department is shockingly clueless with limited skills and clearly no structure. They are just useless, God knows why I am with Private Wealth, as you expect higher than usual skill levels. There is basically no benefit here, but the very high fees I pay to have a black card. I decided to move to a lower account due to no benefit issue and being with Investec as well, but this has changed into a nightmare of unthinkable inadequacy with my clueless "private" banker/s and the soon to be branch. I asked for a supervisor to step in at one stage and that helped, for a moment, but even the assistant to my "private" banker was useless and she was unprofessional in all possible ways clearly unwilling to assist. The only reason I am still with Nedbank was loyalty, but that can only be stretched that far. Sadly, Nedbank for me feels like I'm dealing with Telemarket skilled employee business or entry level skilled employees one would be expect from a call center or a municipality. Sad but true.
