Hello.
Hello.
I wanted to request the refund of the last payment on Aug 1st. This is because I cancelled way before Aug 1st. and you acknowledged so on Aug 2nd.
Upon this I will write my Google review. Indeed whereas the materials are valuable, the billing and subscriptions procedures are borderline dis-honnest because there is no easy way to know that you are subscribed and neither is there a way to cancel except writing to you but then you delayed till the next deadline was passed.
Please refund my last Aug 1st payment and I will feel acknowledged. Once again, I believed my subscription HAD been cancelled and did not attempt to use the subscription in August, and only NOW do I find out it is still active because the BANK statement is out so I check the debits and find yours which I did not expect.
Actually I will go ahead ad copy paste this email to you in my Google review and remove it once I get the refund.
With thanks,
Catherine
