Waterloo Biofilter Systems
The system smelled outside around the tank lids fr...
The system smelled outside around the tank lids from the outset, we had two backups where sewage came into the main floor washroom, and we have had intermittent sewage smells (especially when its windy) inside the house which seem to be getting worse. We have been working with an expert service person (after parting ways with the installer). It is surprising that Waterloo would have installers who are not competent. Waterloo got me in touch with a top notch service person who has been struggling to help sort out these problems. What is most gauling is Waterloo's lack of responsiveness to my concerns. They say that it is an inside problem when it clearly involves at least some smell outside. Note that their website says that their systems do not smell. Well it does and its embarassing when people visit! I would not recommend that you send all that money for this system!
