DHL Express Kenya
Slow and Expensive Clearnce in DHL Kenyan
I usually use DHL to send documents to Kenya. Recently I sent two magazines and a Simcard which I used £37 pounds to send on express from Uk. On reaching Kenya it has been a slow and expensive process with random charges. I was told charged another khs 5,500 just for a document in A4. It’s feels like a rip-off. This has not been my 1st bad experience with DHL. It feels like a DHL doesn’t really care about the ordinary individual sender who wants to sent a gift to family. It seems to be working for big companies and institutions that send loads of heavy parcels internationally. I wonder why for a very light parcel you get charged twice. I am so disappointed and will not use DHL again in the future. I will also share my this bad experiences with family and friends.