The entire check in experience was terrible, and w...
The entire check in experience was terrible, and whoever designed this is just brainless or not thinking.
The hotel sent a link for online check in.
Firstly, the app was unusable, can't scan passport properly, face properly. Took up too much of the time, and it was unbearably slow, not running on my tablet.
Secondly, half-way through there was a message that I need to wait till tomorrow to do a check in.
Whoever designed this included so much friction in this check in process and if I could, I will rate this as a no star hotel. The standards is appalling even developing countries hotels like China and India are doing much better. Atrocious experience for a so-called 4-star hotel. It's Time to buck up!!
