Klika
DO NOT TRUST this company. I purchased their Sara...
DO NOT TRUST this company. I purchased their Sarantino 3-Seater Corner Sofa Bed Storage Chaise Couch Faux Leather Black - online on MyDeal and paid $ 914.50 including shipping. This is a heavy sofa came in two packages. When the product was delivered the driver advised that they deliver products only to the ground floor. I live in an apartment and lifts are available in the building. The driver advised he could only bring the product to the mail box interlock of the building and they do not have insurance to bring the product in the lift. The driver said that I will have to organize myself to take the product to the apartment. The product is extremely heavy and I do not have a suitable trolley to transport the product. This information was not mentioned anywhere on their web site. If this information was available I wouldn't have made this purchase. When I asked for a refund the company advised that they will refund the cost of the product minus shipping cost x 2 as they are required to ship the product back to the warehouse. I made the purchase due to the false advertising of the company. The customer service is so unhelpful and rude. I had to lodge a complaint with Consumer Affairs Victoria and VCAT to get a refund.
