The facility is great; whoever built it knew what ...
The facility is great; whoever built it knew what they were doing. They even have a place for dogs that are a little aggressive or don’t like to be touched. The dog runs have a door that can be raised for the dogs to go out in a field to run and do their business then the dog comes back to in dog run so the staff doesn’t even have to touch him perfect place for my dog. When I first went in I said do y’all keep aggressive dogs and I said yes we do. I was very excited to find a place for Kujo. I went back to see where they kept them, and they showed me the door that goes out to the field for them to run. I was so happy.
I explained to the staff not to pet Kujo because he doesn’t like other people, he’s just likes me and my wife, but they decided they need to be able to handle him and pet him. The one boy that works there, I guess he’s a man got a little scratch on his arm when he was screwing with Kujo so when I called back about three or four months later, he said they can’t keep him because they can’t handle him. They have a great place. They just need to train their staff. Even though they have the perfect pace for working dogs that you cant pet they’re not trained at all to handle those types of dogs. The boy in the picture below is the boy that caused all the problem, and he lied to me about being there when I picked my dog up. Not one word about his little scratch. They have one male that works there his name is Cole. He is in the picture below feeding Kujo a treat by hand. I had a deal with Cole and other staff to tip them $200 if they send me pictures of Kujo in the field getting his running.
We are still trying to find a good place for our baby since his trainer retired.
From the Pappy’s manager
Dee,
I appreciate your reply and insight regarding your experience at our facility. I will keep it in mind. We completely understand Kujo’s personal space preferences and our team accommodated for that during his previous stays. However, this is not a feasible option going forward as our staff does have to be able to handle any pets in our care. I have reminded our team of our policies for accepting pets to avoid any future uncertainty on the matter. I have also reviewed the footage and can confirm. The employee present was adhering to Kujo’s boundaries when Kujo approached the employee first and bit his arm. The bite did break skin but did not require medical attention which I believe is also part of why you were not informed during Kujo’s stay in February. I have discussed the correct procedures for customer communication with our guest service reps because sharing pertinent information like this should never be missed. Thank you again.
Thank you,
Mallory Brasch
General Manager
Pappy's Pet Lodge
www.pappyspetlodge.com
