Do not use this company. I ordered a 5 lb bag of G...
Do not use this company. I ordered a 5 lb bag of Grande Mozzarella Cheese on July 15, 2025. i was told by their sales representative that because it was summer time they would require United Parcel Service 2nd day air shipping at a cost of $37.50 to ship to Texas. My order was dropped at a UPS facility by Vern's on 7/16. At some point in the process, UPS had a technical issue and when I received my order 5 days later the temperature inside the cooler (which I paid 11 dollars for) was 88 degrees. I immediately contacted Vern's to let them know of the issue and was told by their sales rep Alyssa that she would have to speak with someone in the shipping department to see what could be done. i waited one full business day to hear from someone, but just crickets!!! The next morning I called Vern's again and was told they would transfer me to Mike the shipping supervisor to handle my issue. Mike immediately started telling me there was nothing they could do as they have no control over UPS and that I would have to contact UPS to find out what happened and to get a refund. I calmly explained to Mike that I did not contract with UPS to deliver my order, that they did and that all I was requesting was that they make things right by re-shipping my order at no cost to me. Mike, then went on a long winded story about how the truck that delivered my 88 degree cheese did not say Vern's on it but UPS, so they would not refund my money or re-ship my order. The pomposity of this guy cannot be measured!! I asked him if in their 61 years of business had they ever had this problem before? He said "Sometimes" I then proceeded to ask him if he gave the same response that he had given me to those customers, nothing but crickets. Can you imagine the gall of this company to just give you the middle finger after paying 80 plus dollars for cheese and the best they can do is tell you its your problem now , not theirs!!!
I don't know if Vern is still on God's green earth, but if he is he should be ashamed to have his name on a company that has no ethical or moral compass. If you order from Vern's, you best drive to Wisconsin to pick up your order, because all Vern's delivers to you is terrible customer service, headed up by Mike and the middle finger!
