Buyer Beware
To Whom It May Concern,
I am writing to formally document and express my extreme frustration with the experience I've had purchasing a vehicle from Central Auto Hauss. I HAVE FINALLY RECEIVED MY Plates, and Have a legal vehicle on the road. As a customer who entered this transaction in good faith, expecting honesty, professionalism, and transparency, I can unfortunately say that those expectations were not met. This process has not only been confusing and financially unfair, but at times personally disrespectful and threatening.
From the outset, I was told that the purchase price included all fees, and that I would not incur any additional out-of-pocket expenses. However, the reality was far different:
* I was told the vehicle had one owner and no accidents. Yet, after the contract was signed, I was informed it had been in an accident and the bumper was replaced. This was not disclosed in advance.
* The mileage listed was incorrect, which I informed Mo about on February 19.
* I inquired about the condition of the tires and was assured they were "all set and good." However, the rear tires are bald and will not pass Massachusetts state inspection. I have Mo's response in Text if needed.
* There is a cracked driver-side mirror causing a blinker malfunction.
* There is also a bullet hole in the passenger side of the vehicle -- something that should have been disclosed immediately but never was.
These issues were not disclosed before the purchase and significantly affect both the safety and value of the vehicle.
. I was misled about the vehicle's location, and even asked to lie to banks, stating I had the vehicle in my possession before I actually did.
Upon delivery, the driver demanded $800 in cash before releasing the vehicle -- despite repeated assurances that delivery was included in the vehicle price. Under pressure, and not wanting to lose the truck, I agreed to split the cost. However, this expense was never disclosed or agreed upon
Perhaps the most disturbing part of this experience was the way I was spoken to. At one point, I was called a "trashy client" and threatened with physical harm. I'm a hardworking father of three, with two children in college -- I entered this transaction in good faith, and I expected the same from the business.
Central Auto Hauss presents itself as a dealership that prioritizes customer satisfaction, trust, and professionalism. In this case, that standard was not met. I have been a reasonable and cooperative customer throughout this process, and I have text and email documentation to support every claim I've made here.
This has been one of the most frustrating and dishonest vehicle purchases I've ever experienced, and I strongly urge anyone considering a vehicle from Central Auto Hauss to proceed with extreme caution.
-- A Customer Who Deserves Better
