Lack of communication and lack of Professionlism
Lack of communication and lack of Professionlism
Review: Poor Communication and Unprofessional Behavior – Beware of Who You Hire!
We initially had a positive experience with Liberty Tree Service about four to five months ago when a tree fell through our fence. They responded quickly, removed the tree and debris, and were very accommodating. Based on that, we chose to reach out again when we noticed another tree leaning and wanted to be proactive before it caused more damage.
Unfortunately, this second experience has been extremely disappointing.
After reaching out nearly a month ago, it’s been nothing but excuses and delays. I first contacted Fritz by phone and later followed up with a text on June 30th, which he read. I reached out again before the 4th of July, and he sent me an invoice and promised to come by Monday or Tuesday after work. When I called for an update, he claimed he actually said Tuesday or Wednesday. This back-and-forth has now dragged to the point of now it being contentious.
When I called again to get a straight answer, instead of taking accountability or offering a clear timeline, Fritz berated me on the phone. I even received two unprofessional and rude text messages from him—the owner of the company—after he had already failed to show up multiple times without notice.
I understand delays can happen, but communication is critical—especially when safety and property damage are involved. At this point, I’m trying to prevent having to replace another section of my fence, and the lack of responsiveness has been unacceptable.
Unfortunately, based on this recent experience, I can no longer recommend Liberty Tree Service. Communication and follow-through are non-negotiable in any service-based business, and both were clearly lacking here.
