A & h brass
Placed an order on Tue, Jun 17 (picture) attached
Placed an order on Tue, Jun 17 (picture) attached
- Cadiz Kirby Lever on Plate × 2
- Euro Profile Mortice Lock × 2
Received an order on Mon, Jun 30.
Requested return on Tue, Jul 8.
I noticed quality issues like uneven scratched polish and uneven sanding, dust particles embedded in the lacquer, as well as cost cutting measures to reduce amount of brass used - thin brass casting, etc.
The return was rejected claiming that these are not stock items and hence non-refundable.
I was asking for a better quality item and their sales rep attempted to sell me another such handles with even a higher price - almost double the price.
At that point I felt that I was being ripped off and started researching where these items are coming from.
These are 20 quid handles, standard stock items: Carlisle Brass Victorian Scroll Door Handle that go around $12-40 USD, hence the quality. And Standard Union locks that retail below $10.
The boldest operation of all is that the sales rep from A&H Brass attempted to sell another such item to me claiming it is better quality and "weightier feel".
In my opinion A&H is engaged in unethical rip-off practices and should be avoided.
