Amazingly rude encounter
I had been a long-time customer of Underwater Sports, in fact I got certified though them. I went to the diver's fair to buy new equipment. In addition to a new regulator setup, I was fitted for an Aqua Lung BC. Unfortunately, I was fitted incorrectly for the BC. During my first Dive, I could not get the waist straps of the BC tight enough and it kept shifting on me. I did some research and found out that the waist straps on this BC are interchangeable. I called the Seattle store and explained the situation to a saleswoman. I asked if they could SELL me the correct size waist straps at a discount, since I was initially sold the wrong size. I was not asking for a refund, or a replacement or anything that would actually cost them money. I could not believe how rudely she responded. No apathy, no apology for the incorrect fitting, just "Too bad, so sad" was the reply.
