Terrible Customer Service - 130th ave
I have been buying vitamins from this store for a quite a few years now and typically spend a few hundred dollars. I almost always buy them on the first Wednesday of the month as they offer 20% off and their vitamins are expensive. Often when I am not able to make it into the store that day, I will call and ask my order to be put on hold and come pick it up the next day, in the past they have sometimes asked me for payment and sometimes not but they still give me the 20% off. I had placed a phone order on July 2, stating I could not pick up that day and the staff did not ask me for payment. I went the next day to pick up my order and they would not give me the 20% off because THEIR staff did not ask me for payment. I explained the situation and said it's not my job to tell them to ask me for payment but they still would not provide the discount. I said this not very good customer service and the staff member giggled at me. I filled in a customer support feedback form asking to be contacted and ended up having to call the store myself, I was told they had read my message (they did not call me to discuss as directed) and the staff had done me a courtesy by answering the phone and taking my order? They still refused to give me the discount and I clearly asked are you willing to lose a long time customer over this and she said well that's our policy. Obviously they do not care about customer retention as this was an easily rectified situation.
