James Frew Ltd
Gas Sure have LIED about the contract they made with me
Gas Sure sold me a GOLD level Boiler Maintenance plan.I paid for that GOLD level Boiler Maintenance plan for SEVEN YEARS NEVER MISSING A MONTHLY INSTALMENT OF THE GOLD LEVEL CONTRACT DIRECT DEBITS....and,at the end of those seven years ,when the house was sold with the boiler system having been signed off only six months before by Gas Sure,the new owners of the house complained that the system did not work AT ALL. and would have to be completely replaced.We complained to Gas Sure and their Operations Manager responded with a shameful lie..trying to wrong foot us by claiming that the contract we had with Gas Sure was a less costly,less comprehensive one labelled their"Silver" contract.That downright lie led me to re-check what I had been paying Gas Sure FOR over the seven years.As I already knew,I can verify now through my bank statements of my Direct Debits to James Frew Ltd. every month for SEVEN YEARS....that I was paying for theirGOLD level contract.Presumably they just casually substituted a lower level contract .....and didn't,in fact meet even the obligations of THAT substitute.I now want an apology,and I want my payments made to Gas Sure for SEVEN YEARS ....payments which left me with nothing but a totally wrecked Boiler system ,major expenses and delays and a buyer now demanding that I pay for the replacement of the boiler.Unbelieveably, they engaged Gas Sure to do this .I have absolutely incontrovertible evidence of WHAT I HAVE PAID THEM FOR....FOR SEVEN YEARS.They are lying...and I require not just an apology for their cynical lying response,but reimbursement for all the payments I have made for a contract I never made with them.....their so-called "SILVER" contract.It has been weeks since we informed the Operations Manager of the crass misinformation he produced to try to justify this appalling lack of even BASIC maintenance and repair....and yet we have had NO EXPLANATION of that misinformation...not even an attempt to EXCUSE it. I can honestly say that I have NEVER experienced such appalling incompetence,such lying arrogance and such sheer overall irresponsibility from ANY service provider from whom I have EVER purchased a service..It is just beyond shameful....from beginning to the cowardly end of cowering behind an obvious,demonstrable LIE.