Mixed experience with EVM since 2016.
I've had mixed experiences with EVM since 2016. They claim to service clients in Burgundy but when I have had multiple problems with leaks in the roof after installation of solar panels, there have been long delays in getting roofing specialists out to fix the problem. Talking to the EVM team they frequently cite the distance from their HQ in Besancon as a source of difficulty in being prompt and responsive. In this past week one of the cables connecting the re-sale array melted and fell away from the box (see photo). I only saw the problem when noticing the array was producing only half of what it should. I flagged the problem this past weekend (it is Wednesday as I write) and am still awaiting a date for a technician to fix the problem. Meanwhile the sun is shining through the longest days of the year and I am losing money each day the array is down. The EVM team is unfailingly polite and service-oriented on the phone, but their actual performance in SAV (service après vente) is not impressive - redolent of a startup that does not walk the talk.
