We asked JP Landscaping for a quote and, after an ...
We asked JP Landscaping for a quote and, after an initial hiccup, they came and measured up. They said the quote would come in 2 -3 days. A week passed and still no quote, so we phoned. They said it had been sent 5 days previously and they would send it again, in about an hour. 5 hours later and still no quote. So, we texted to say we still hadn't had it. Again, no quote. We phoned the next day, no answer – so we left a message. We said we weren't bothered about why they hadn't quoted, just could they please send us the quote or say they weren't going to. 3 days later, still no quote. We phoned once more and, again, were forced to leave a message. We again said whatever had happened didn't matter, could they just please quote or let us know they weren't going to. We weren’t rude, aggressive or angry. However, there was no apology, no explanation and no response. Just silence! This isn't only unprofessional and bad business practice, but appalling customer service!
