Connex One
Connex One has been a costly and disappointing exp...
Connex One has been a costly and disappointing experience for our business. We provided formal 90-day termination notice as per our contract, but Connex ignored it and continued billing us months after the service ended. Their insistence on a procedural loophole (emailing a specific address) feels like a tactic to trap clients in auto-renewals. Repeated attempts to resolve this were dismissed.
Worse, their AI calling platform “Athena” is significantly overpriced and underperforms. It lacked real intelligence, produced poor customer interactions, and required excessive manual oversight.
We’ve now escalated the matter to our bank for chargeback and lodged a complaint with the Telecommunications Industry Ombudsman. Businesses should be cautious — Connex One overpromises, underdelivers, and locks you in.
