poor customer service
I am very disappointed in the quality (or lack thereof) of service I have gotten from this outfit. They transitioned from clr1 to OSAIC which is an app investors utilize to check the balances of their investments. Since the migration has taken place, it's been a disaster since its inception. The data took forever to be imported into the app and after endlessly coaxing them to take action, now we are not getting daily updates to the balances which should coincide with the performance of the S and P for the day. And trying to reach these people is hopeless. Every time I call, I get a machine and with all the volatility on the stock market due to very unstable and unpredictable market activity it is imperative that patrons of this outfit have access to accurate and timely data that impacts their hard-earned assets.
