Without a shower for two days now…
Without a shower for two days now…
In the process of a divorce and my wife transferred the utilities (only natural gas through City of Tallahassee Utilities) to her new place. Her new place doesn’t have natural gas but has water and electricity.
Since the natural gas was disconnected, I’ve called the service desk numerous times and get different potential resolutions, none of which panned out.
In the end, I applied for a new account online, receiving a $110 quote.
The next afternoon, I received an email saying there is a problem with the address. Once again, I called the service desk and told my online request is now deleted and to apply online again.
Within minutes, I tried four times (quoting $170 connection fee) receiving a message saying my account is already in use and can not be changed.
I called the service desk AGAIN! The service agent emailed me a form to print, sign, scan and return with a scanned copy of my drivers licence.
The form stipulates, it will not be processed unless I include scanned copies of both my drivers license AND my social security card. The form also quotes a $78.50 connection fee.
After getting home, I called the service desk to confirm I would have natural gas today. The agent assured me it will be connected between 5 and 9pm today. Well, it’s now 9:10pm and still no natural gas.
Along with that, I won’t be able to access my account until my first bill is ready AND I HAVE NO CLUE THE AMONT I HAVE TO PAY FOR THE CONNECTION FEE! The employees at the service desk are professional but provide inaccurate, misleading and incorrect information.
ABSOLUTE NIGHTMARE!
