Unresponsive and Unreliable
Unresponsive and Unreliable
Though the supplement itself may be a good product, the customer service is absolutely unacceptable. I placed an order and entered the correct shipping address, but they still sent it to the wrong location. I reached out four times—twice via email, once in response to their shipping notice, and once by phone (which only led to another email address). I never received a single response.
Now I’m stuck without a supplement my dog truly needs for her health, and they’ve made no effort to help resolve the issue. I’m taking my business elsewhere—there are plenty of other companies offering similar products with far better customer support.
I’ll also be letting my vet know about this experience and encouraging them to consider alternative options for their patients. When it comes to pet health, communication and reliability matter just as much as the product itself.
