Our company purchased an International Durastar Je...
Our company purchased an International Durastar Jetting truck from Nanci at S&N. She was extremely curt and pushy with the sale, and I should have trusted my gut. We made the mistake of going off the ad instead of viewing the truck in person. After a nightmare of back and forth dealing with their financing company regarding mistakes with the title and registration, we finally got the truck. When it arrived, the "new tires" the ad claimed the truck had were completely dry rotted to where it was not roadworthy. We immediately replaced the front tires and reached out to Nanci to see if there was something she could do, as the truck was advertised with NEW tires and we felt this expense could have been avoided. She was extremely defensive and rude, to the point she was practically yelling at us on the phone, and claiming we were insinuating that she was a "liar" and that her team must be "blind" if they didn't catch the dry rot themselves. We also noticed they removed the ad of the truck where they made this claim, and they normally keep all the sales ads up- confirming to us they knew their mistake and wanted to get rid of evidence. We had sent her pictures of the tires and the invoice and left the ball in her court. As a growing company we wanted a reliable supplier of jetting equipment, and it was up to her if she wanted a potential future customer for life. To give her credit, she eventually sent us the reimbursement for the tires. However, we hadn't even had the truck a week and it broke down, and is in the shop for repairs starting at a $20k estimate to get it working with a replacement parts lead time of 6 weeks. Not to mention we still do not have a title in the mail to get this truck registered. We purchased it at the beginning of the year and it will be obsolete until mid April. Needless to say we have learned our lesson purchasing from Nanci and S&N, and I hope others do not have the same experience. We have purchased a lot of used equipment without issues, and would recommend going elsewhere where they value their customers and will work with you to make things right (among supplying quality equipment that actually works). Especially, do not use Nanci.
