Very unhappy customer!
While I have no problem with the infusion center itself. Getting precertification paperwork sent to insurance has taken weeks and weeks! My son has now missed 2 infusions (gets one every 8 weeks)! Just because work changed our insurance provider, Paragon can't seem to get their act together and send to new insurance provider. Paragon won't return phone calls. After holding for hours and hours, day after day, they just send to voicemail. Not sure anyone actually works in the precertification department or that they listen to voicemail. Obviously this department could care less about their customers! Not sure Paragon cares at all! I am so frustrated!
