UNRELIABLE STAFF
After my diagnosis of cataracts, I sat with the surgery coordinator. I was asked to pay $95 for a kit that would include eye drops and a shield. I asked that rather I wanted a prescription sent to my pharmacy so my insurance would cover it. I also was told I needed a pre-op clearance from my PCP before surgery. I scheduled with my PCP and learned the necessary paperwork was not sent to their office after which made a 2nd appointment necessary to complete the pre-op assessment.
Before my scheduled surgery I called to speak to the surgery coordinator on 3 different days, left messages that I needed the eye drop Rx and I had other questions. I never received a callback to any of my calls.
I care for my adult son with special needs and made arrangements for him and myself for the surgery date. 2 days prior to surgery the Envision office called to cancel on me. Considering I had not received the drops I was to be using by then I felt using Envision Eye Specialist, Largo, isn't for me.
