Bubbles

Misleading Quality & Customer Service.

I was surprised to read reviews that have given a positive rating. As someone who has been in the food & beverage industry working in 5* hotels for the past 30 years, I can attest to the fact that the quality of the cutlery is poor. I feel I could have purchased better in a dollar store. Cutlery should have a good weight and not be so light that you can actually bend it. (see picture) Especially for the cost. I was able to find same listed on Amazon for a 3rd of the price. Trying to refund the items was a challenge and after numerous exchanges with them, I was offered a refund if I paid the return shipping and a 30% restocking fee. I did some further research and found out that they are not BBB accredited. I also noticed that no reviews were posted on their site or the ability for me to provide any feedback.