I had a disturbing and deeply upsetting experience...
I had a disturbing and deeply upsetting experience with Financial Control Solutions today involving their representative, Kim, and her unnamed supervisor. Kim called to discuss a collection for my blind, disabled mother, who is on hospice and actively dying. When I explained that my mother was unavailable, Kim yelled at me and demanded I put her on the phone. I tried to clarify that my mother is on a very limited income and is facing the end of her life. The last thing we can focus on right now is a $200 medical bill.
Kim showed no compassion and continued to scream at me, trying to pressure me into paying. When I called back to address this behavior, I spoke with her supervisor, who was equally rude, dismissive, and completely devoid of empathy. Shockingly, she didn’t even provide her name during the call.
This kind of treatment is appalling. Dealing with a family in crisis requires basic human decency, and Financial Control Solutions clearly lacks it. I would strongly discourage anyone from engaging with this company based on this experience. No family should have to endure this kind of treatment during such a heartbreaking time.
