Customer experience moved to a new level!
This review is to send many compliments and much gratitude, to an employee at TPD, Maria Vidal, whom without her customer-centric spirit and follow through, this customer's frustration would have skyrocketed to yet another level!
I have to say that, initially, I was not pleased with the follow up service that I received. Following a move and subsequent termination of services no longer warranted, I made a request in July 2024, for reimbursement of an advanced payment for services. All of the appropriate information for changes, inclusive of a new forwarding address were provided at that time. Yet, the company issued no reimbursement until September of 2024, which was forwarded in error, to the old service address and ultimately, never received.
Despite several telephone calls and failed promises to get back to me, by the middle of December of 2024, I had not received the reimbursement. Now, enter employee Maria Vidal! If it had not been for her pleasant and contagious attitude, her tenacious professionalism and due diligence, and her appreciation for a customer's challenge, I don't know when a resolution would have come to fruition. Move forward to December 31st or thereabouts! Thanks to Maria's assertiveness, I finally received a resolution and my reimbursement on January 2, 2025! Maria, you are a "star performer!" THANK YOU!
