When you’re in deep water, Matt Curtis will let you drown!
I lost nearly $15k on a home sale as a result of Matt Curtis failing to take responsibility for an error made by an MCRE agent.
I get it, in life, errors do happen, so my complaint isn’t so much the error itself, but the way it was handled. Critical information was withheld from me throughout this process which exposed me to the potential for significant financial loss and put me into a situation in which I was ultimately forced to accept a very bad deal.
TLDR: Matt Curtis cares most about his bottom line and will protect it at all costs; even at the expense of his customers and employees.
In preparing a counter-offer, my agent put the price in the wrong field on the form. When reviewing the documents she sent over, the agreed price of $344,900 was listed in the cost breakdown, so seeing no red flags, I signed. Two days later I found out that the price was in the wrong place so I ended up under contract to sell at $315,000. The next few weeks were an absolute nightmare. The situation was handed off to a closing specialist at MCRE who first informed me that the buyer was talking to a lawyer but then told me not to worry because they had an attorney working on it. I had many questions for which I was not given satisfactory answers. She eventually told me that both agents would waive their commission and they would negotiate with the buyer to come up an additional $7500 so they could cover the entire $30k loss. Later, once a letter was received from the buyer’s attorney threatening a lawsuit, they presented me with two options: 1. Wait and see if he sues in which case I would be responsible for legal fees, or 2. Go ahead and sell and MCRE would cover HALF of my loss. -BAIT AND SWITCH! I later learned that it wasn’t Matt Curtis covering half the loss, but my agent personally. Alabama’s #1 real estate company who does over $1 Billion in sales a year refused to cover my full loss and instead passed the buck onto his agent!
MCRE’s motto is “Who you hire MATTers”. I’m sure most of their clients have had a great experience because nothing went wrong in their real estate deal. My experience with them was also great until THEIR mistake put me in deep water. That’s when it truly matters who you hire, and Matt Curtis has shown himself to be the wrong person to hire. He is not the honest, ethical, upright businessman that he proclaims himself to be. He was completely AWOL through this whole situation. He left both me (his client), and my agent (one of his employees) out to dry. Any ethical, honest businessman would have called the customer on day one, apologized for the error, and taken full responsibility to make it right. Matt’s failure to take ownership and rectify this issue is absolutely unconscionable. So yes, who you hire matters. Also, if you’re a real estate agent, who you work for matters. Find someone who will not leave you drowning in deep water.
