Horrible
Dropped my Peterbilt off on11/22/24 told them have a cracked exhaust manifold and fuel gauge not working. They said they would get it in on Monday the 25th and had all the parts and could get it done and back to me for Saturday 29th. First issue they decided to do diagnostic on my HVAC which never asked them to do then all 4 of my batteries are all of a sudden dead and need replaced. Call Friday 28th truck not even started and have to order parts, truck sat for a week and parts not even ordered. Was told it would be done by Wednesday 4th, got a rental so I could keep my loads. Fast forward to today 12/14 truck finally done. $1,400 more than price they quoted and have on paper. Bank card limit $5000 and its Saturday asked to give them card and they run it Monday but was coming Sunday for it. They say no needs to be paid in full, fine understand I made it work split between cards. In the meantime made arrangments for the truck to be parked next door with Uhaul ( Donald there awesome dude. Pay Justin in service the $5200 he now says sorry cant put the truck next door we dont want to be liable if something happens. Explain rental truck is over need for jobs that start Sunday afternoon, I'm releasing all liability. Justin still says no its policy, which he then agreed isn't posted anywhere for customers to see nor on their paperwork nor told previously to me. I then say park it outside the gates on their property I will leave now for the 3 hour drive to get it. Still refuses to do so, now I'm out of pocket what I paid them, have to continue my rental for another $1,500 plus mileage and figure out how to get the truck between jobs. Mind you I also emailed them giving permission to leave it outside the gate and said it several times, pleaded with the guy and all he did was hang up on me. There advertisement of quick service turn it so we can keep earning is a straight up lie this place is horrible do not go here!
