joelloyd790

On July 16th while away on vacation our families 1...

On July 16th while away on vacation our families 12 year old dog ran from her enclosure and was hit by a car. A neighbor and family friend rushed her to Crown Veterinary that night. We were immediately contacted and told our dog was in their care. That night my wife left our vacation and raced to the hospital to see our dog. The following day a doctor Wendy Ross called us to discuss the injury and treatment options. We were told that stabilizing her and initial overnight treatment was $2000 and that we had options regarding further treatment. The 3 options were amputation of her broken leg, installing an internal bone mending plate, or an external brace. The external brace was presented as the safest option and would require a bandage replacement every two weeks. The cost of the 3 options ranged between $6000 and $9000. We specifically asked is this the final price including the stabilizing treatment and were told yes. It would be a final price for the external brace of $7,500.
36 hours later we arrived at the hospital to pick our loved one up. We were then told there is major ligament tears and they had to put a cast on our dogs lower leg, there is a massive open wound packed with gauze that couldn’t be surgically repaired, and would require continued care. We were then issued our final billing of $14,800!!!! Double the price doctor ross presented us with over the phone!
48 hours later we had to return because bandages on the open wound she could not surgically close needed to be replaced. The on call doctor told us we may need to do this every 24 hours. We had them rewrap the wound only to be presented another $300 bill! One that would be reoccurring every 24-48 hours. We were told ongoing care is not part of the surgery cost!

I called doctor wendy Ross and described my entire interactions to this point and how I feel. I described it as bait and switch, not disclosing injuries, not disclosing costs, outright lying to us about the wounds. I felt that as soon as we agreed to treatment the flood gates had opened and it was a predatory business practice.
She got extremely aggressive and raising her voice said “do you expect me to pay for it I didn’t push your dog into the street”.

A human being with no empathy preying on people’s emotions for her own financial gain should not be licensed to practice in this state. I feel as I have no recourse and now have a thousands of dollars in reoccurring expenses that were not disclosed. My dog has two injuries that were never disclosed in addition to a fractured leg that was already going to be a long painful recovery. My family is emotionally distressed and victims of this facility.