Their refund policy is restrictive and unjust towards customers.There have been instances of data breaches, causing concerns about security. The company's management appears disconnected from the needs of its customers.
Compared to competitors' intuitive, user-friendly sites, their website clearly falls short.The company's failure to invest in a modern website results in a poor user experience that pushes customers away.
Their failure to address complaints promptly and effectively damages their reputation and erodes customer trust.I've experienced blame shifting from representatives unwilling to acknowledge the company's shortcomings.
